Organization Name：
（组织名称） DESPACHO DE ASESORIA FINANCIERA INTEGRAL S.C. (DAFI)
（组织名称） DESPACHO DE ASESORIA FINANCIERA INTEGRAL S.C. (DAFI)
Organizational Unit：
（组织单位） Technology Operations Department
（组织单位） Technology Operations Department
Maturity Level：
（成熟度） Maturity Level 2
（成熟度） Maturity Level 2
Appraisal End Date：
（评估结束日期） Mar 15, 2019
（评估结束日期） Mar 15, 2019
Lead Appraiser：
（主任评估师） Alma Patricia Gutiérrez Robles
（主任评估师） Alma Patricia Gutiérrez Robles
Sponsor：
（发起人） Luis Torrontegui
（发起人） Luis Torrontegui
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: The OU is located in the headquarters of the company; that is in Culiacan (in the state of Sinaloa, Mexico). Some people work in a remote way, but this does not affect the way work is performed.)
Customer (Not Relevant: It is an internal department; the customers of the OU are the other departments of the company.)
Size (Not Relevant: It is a small department, and therefore, all teams all small-sized. All projects are the same size, since service requests are received on a demand basis, projects are organized as yearly quarters.)
Organizational Structure (Not Relevant: All work within the OU is supervised by the Technology Operations Manager.)
Type of Work: Two types of work were identified: (1) Technical support, and (2) Software maintenance.Sampling Factor Values: Technical support (Type of Work): IT technical support to the organization.
Software maintenance (Type of Work): Maintenance of in-house developed software.Subgroups: Subgroup 1: Technical support to the organization
11 People, 1 Basic Units
– Technical support
Subgroup 2: Maintenance of in-house developed software
5 People, 1 Basic Units
– Software maintenance
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