Postbank Direkt GmbH-2015-CMMI3

CMMI认证查询 cmmirz 7年前 (2015-03-08) 286次浏览 0个评论
Organization Name:
(组织名称)
Postbank Direkt GmbH
Organizational Unit:
(组织单位)
Call Center
Maturity Level:
(成熟度)
Maturity Level 3
Appraisal End Date:
(评估结束日期)
Mar 09, 2015
Lead Appraiser:
(主任评估师)
Joerg Diringer
Sponsor:
(发起人)
Thomas Beyerlein
Sampling Summary:
(抽样汇总)
Sampling Factors: Location (Not Relevant: Not relevant – There is one central Location for the steering team in Bonn and 4 call center locations (Leipzig, Hannover, Stuttgart, Dortmund), but each location follows the same standard processes, so the Location sampling factor is not relevant.)
Customer (Not Relevant: Not relevant – The customer is not a differentiator for the Service processes. Each customer Business Transaction follows the same process.)
Size (Not Relevant: Not relevant – Size is not a differentiator for the Service processes.)
Organizational Structure (Not Relevant: Not relevant – The organizational structure is not a differentiator for the service processes.)
Type of Work: Type of Work is either service delivery or project work. For the service processes Type of Work is not a differentiator. The work is to provide customer services for retail business, building loan (German: Bausparen), and construction loan (German: Baufinanzierung) on the phone. In addition project work ensures best possible quality for service transition.
Sampling Factor Values: Service Delivery (Type of Work): This is the group of people performing and steering the services.
Project Work (Type of Work): Projects at PB Direkt to manage organizational changes or implement new technologies.
Subgroups: Service Delivery: This is the group of people performing and steering the services.
845 People, 2 Basic Units
– Service Delivery

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