Organization Name：
（组织名称） Postbank Direkt GmbH
（组织名称） Postbank Direkt GmbH
Organizational Unit：
（组织单位） Call Center
（组织单位） Call Center
Maturity Level：
（成熟度） Maturity Level 3
（成熟度） Maturity Level 3
Appraisal End Date：
（评估结束日期） Mar 09, 2015
（评估结束日期） Mar 09, 2015
Lead Appraiser：
（主任评估师） Joerg Diringer
（主任评估师） Joerg Diringer
Sponsor：
（发起人） Thomas Beyerlein
（发起人） Thomas Beyerlein
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: Not relevant – There is one central Location for the steering team in Bonn and 4 call center locations (Leipzig, Hannover, Stuttgart, Dortmund), but each location follows the same standard processes, so the Location sampling factor is not relevant.)
Customer (Not Relevant: Not relevant – The customer is not a differentiator for the Service processes. Each customer Business Transaction follows the same process.)
Size (Not Relevant: Not relevant – Size is not a differentiator for the Service processes.)
Organizational Structure (Not Relevant: Not relevant – The organizational structure is not a differentiator for the service processes.)
Type of Work: Type of Work is either service delivery or project work. For the service processes Type of Work is not a differentiator. The work is to provide customer services for retail business, building loan (German: Bausparen), and construction loan (German: Baufinanzierung) on the phone. In addition project work ensures best possible quality for service transition.Sampling Factor Values: Service Delivery (Type of Work): This is the group of people performing and steering the services.
Project Work (Type of Work): Projects at PB Direkt to manage organizational changes or implement new technologies.Subgroups: Service Delivery: This is the group of people performing and steering the services.
845 People, 2 Basic Units
– Service Delivery
说明：该信息摘自CMMI官网公示，更多详情请点击这里查看。注：CMMI认证有效期3年，过期链接失效。
