Organization Name：
（组织名称） e-Governance Solutions Private Limited
（组织名称） e-Governance Solutions Private Limited
Organizational Unit：
（组织单位） Software Development and Customer Support
（组织单位） Software Development and Customer Support
Maturity Level：
（成熟度） Maturity Level 3
（成熟度） Maturity Level 3
Appraisal End Date：
（评估结束日期） Oct 10, 2018
（评估结束日期） Oct 10, 2018
Lead Appraiser：
（主任评估师） ANURAG JAUHARI
（主任评估师） ANURAG JAUHARI
Sponsor：
（发起人） Anurag Bhusari
（发起人） Anurag Bhusari
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: Ways of working doesn’t differs on the basis of location as it has only one location of operation.)
Customer (Not Relevant: Ways of working doesn’t differs on the basis of customers as all follow the same processes.)
Size (Not Relevant: Ways of working doesn”t differs on the basis of size as all are mid size projects and helpdesk work with similar ticket volume.)
Organizational Structure (Not Relevant: All projects falls under the same hierarchy of the organization structure, so there is no difference in ways of working.)
Type of Work: The organization provides both Software Development and IT Service Delivery.
Technology and Domain: Development projects are in different technologies and IT service delivery is done for more than 2 type of services.Sampling Factor Values: Software Development (Type of Work): Software development based on customer requirements.
IT Service Delivery (Type of Work): IT service delivery for client as a helpdesk and query resolution.
ASP.Net (Technology and Domain): Software development using ASP.Net technology
Core JAVA (Technology and Domain): Software development using Core JAVA technology
HR Tickets (Technology and Domain): IT Service Delivery in HR domain
Software Tickets (Technology and Domain): IT Service Delivery in Laboratory domainSubgroups: SDA: Software development based on customer requirements and designed and developed using ASP.Net technology.
8 People, 1 Basic Units
– Software Development
– ASP.Net
SDJ: Software development based on customer requirements and designed and developed using JAVA technology.
11 People, 1 Basic Units
– Core JAVA
– Software Development
ITSDHR: IT service delivery for government client as a helpdesk and query resolution for HR tickets.
4 People, 1 Basic Units
– IT Service Delivery
– HR Tickets
ITSDS: IT service delivery for government client as a helpdesk and query resolution for Laboratory software tickets.
7 People, 1 Basic Units
– Software Tickets
– IT Service Delivery
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