Organization Name：
（组织名称） Ericsson India Global Services Pvt. Ltd.
（组织名称） Ericsson India Global Services Pvt. Ltd.
Organizational Unit：
（组织单位） HR Global Operations
（组织单位） HR Global Operations
Maturity Level：
（成熟度） Maturity Level 3
（成熟度） Maturity Level 3
Appraisal End Date：
（评估结束日期） Jan 16, 2017
（评估结束日期） Jan 16, 2017
Lead Appraiser：
（主任评估师） Rajiv Nag
（主任评估师） Rajiv Nag
Sponsor：
（发起人） Priyanka Anand
（发起人） Priyanka Anand
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location: The processes followed could be affected by both time zones and cultural factors. Hence “Location” has been taken as a sampling factor with two groups of locations – Asia (Philippines, China and India) and Europe & North America – Madrid and Dallas
Customer (Not Relevant: Not Relevant. The Org Unit has only one Customer viz. Ericsson internal staff. All the Basic units perform HR operations work for all internal staff at Ericsson)
Size (Not Relevant: Not Relevant. For each project, ticket volume is forecast over the forthcoming time period, and the forecast is influenced by the ticket types. Therefore, variances in size are subsumed by type of work)
Organizational Structure (Not Relevant: Not Relevant. Processes followed do not depend on the organization structure The organization is structured on the basis of the type of work and the locations – (which have been taken as sampling factors). Hence org structure by itself is not a relevant factor)
Type of Work: The types of work being handled by the GSSC – Global Systems Support Centre and the COE – Centres of Excellence are different; the processes followed depend then on the type of work – hence this has been taken as a sampling factorSampling Factor Values: LOC1-East Asia – Philippines and China (Location): Basic Units based out of Manila and Beijing
LOC2-India (Location): Basic Units based out of India
LOC3-Europe & North America – Madrid and Dallas (Location): Basic Units based out of Europe, North America
GSSC (Type of Work): GSSC – Global Systems Support Centre
COE (Type of Work): COE – Centres of ExcellenceSubgroups: LOC1 – COE: Project based out of East Asia doing COE type of work
205 People, 2 Basic Units
– COE
– LOC1-East Asia – Philippines and China
LOC2 – GSSC: Project based out India doing GSSC type of work
180 People, 1 Basic Units
– LOC2-India
– GSSC
LOC3 – COE: Project based out Europe and North America doing COE type of work
224 People, 2 Basic Units
– LOC3-Europe & North America – Madrid and Dallas
– COE
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