（组织名称） Everis Soluciones Tecnológicas SLU
（组织单位） Long Terms Applications Maintenance Services within Outsourcing
（成熟度） Maturity Level 3
（评估结束日期） Sep 18, 2020
（主任评估师） Giuseppe Satriani
（发起人） JAVIER MESONES
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: Every service operates in the same way independently from location; they use same methodology (COM), same tools; they share infrastructure, quality audits, etc.) Customer: Differences exist between services provided to the Public Administration and those provided to Private Customers
Size (Not Relevant: No significant differences in service management within the defined appraisal scope; if the service size change, the only topic the OU adapts is the structure of the management layer (more then one service manager) but each of them works by following the same methodology and tools; in these cases IWM is slightly stronger than in small services not significant for segmenting based on this factor.)
Organizational Structure (Not Relevant: Every service within the appraisal scope, operates in the same way; they use same methodology (COM), same tools; they share infrastructure, quality audits, etc.)
Type of Work (Not Relevant: The appraisal scope only includes maintenance type of services)
Sampling Factor Values: Public Administration (Customer): Services provided to a customer belonging to Public Administation Private (Customer): Service provided to a privatetype of customer
Subgroups: PA: Services provided to a customer belonging to Public Administration
384 People, 7 Basic Units
– Public AdministrationPrivate: Services provided to a private type of customer
1463 People, 34 Basic Units
– Private
