Customer (Not Relevant: This OU caters to various customers, however the variation from these different customers is only restricted to the difference in requirements content and there is no trigger or rationale for any process change. The organization’s set of standard processes and all associated templates are used for each customer in a similar manner. Thus, customer type is not a potential differentiator.)

Size (Not Relevant: Most of the projects are of similar sized team members. There is some difference in the effort values across projects, but this in itself does not cause any significant changes to the basic internal processes of the OU. Thus, project size is not a potential differentiator.)

Organizational Structure (Not Relevant: OU consists of a single management structure overlooking the software development activities and all functions under this OU adopt the same set of QMS. There is thus no impact or influence on the organization’s standard processes. Hence, organizational structure is not a potential differentiator.)

Type of Work: Though the type of work is primarily software development across this OU, the development activity is either for BFSI (Banking, Financial Services and Insurance) applications or for creating applications for HR and Accounting work. This significant difference in the type of projects affects the internal processes in the OU. The following process areas are affected: REQM, RD, PP, PMC, VER, VAL and to some extent CM, IPM and DAR as well.

HR and Accounts (Type of Work): These are projects for creating applications for HR and accounting services

BFSI: These are projects for creating applications supporting BFSI services
18 People, 3 Basic Units
– BFSI