Organization Name：
（组织名称） Giadans Consultores S.C.
（组织名称） Giadans Consultores S.C.
Organizational Unit：
（组织单位） Service and Support
（组织单位） Service and Support
Maturity Level：
（成熟度） Maturity Level 2
（成熟度） Maturity Level 2
Appraisal End Date：
（评估结束日期） Jun 16, 2017
（评估结束日期） Jun 16, 2017
Lead Appraiser：
（主任评估师） Jose Enrique Perez
（主任评估师） Jose Enrique Perez
Sponsor：
（发起人） LEONARDO GIADANS
（发起人） LEONARDO GIADANS
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: Although the organization unit is located in three different cities in Mexico, most of the services are being attended remotely. People assigned in one city attend services from customers at other cities.)
Customer (Not Relevant: There is only one type of customer.)
Size (Not Relevant: The size of both teams in the organization are very small. Service requests size is classified according to its complexity. Complexity of services depends on the Type of Work.)
Organizational Structure (Not Relevant: There is only one service and support area in the organization.)
Type of Work: SD processes change according to the type of work. Low complexity services are attended by the Level 1 support team. High complexity services are attended by the Level 2 support team.Sampling Factor Values: Level 1 (Type of Work): Level 1 Support
Level 2 (Type of Work): Level 2 SupportSubgroups: SLA1: Attends low complexity services
6 People, 1 Basic Units
– Level 1
SLA2: Attends high complexity services
4 People, 1 Basic Units
– Level 2
说明：该信息摘自CMMI官网公示，更多详情请点击这里查看。注：CMMI认证有效期3年，过期链接失效。
