Giadans Consultores S.C.-2017-CMMI2

CMMI认证查询 cmmirz 7年前 (2017-06-15) 446次浏览 0个评论
Organization Name:
Giadans Consultores S.C.
Organizational Unit:
Service and Support
Maturity Level:
Maturity Level 2
Appraisal End Date:
Jun 16, 2017
Lead Appraiser:
Jose Enrique Perez
Sampling Summary:
Sampling Factors: Location (Not Relevant: Although the organization unit is located in three different cities in Mexico, most of the services are being attended remotely. People assigned in one city attend services from customers at other cities.)
Customer (Not Relevant: There is only one type of customer.)
Size (Not Relevant: The size of both teams in the organization are very small. Service requests size is classified according to its complexity. Complexity of services depends on the Type of Work.)
Organizational Structure (Not Relevant: There is only one service and support area in the organization.)
Type of Work: SD processes change according to the type of work. Low complexity services are attended by the Level 1 support team. High complexity services are attended by the Level 2 support team.
Sampling Factor Values: Level 1 (Type of Work): Level 1 Support
Level 2 (Type of Work): Level 2 Support
Subgroups: SLA1: Attends low complexity services
6 People, 1 Basic Units
– Level 1
SLA2: Attends high complexity services
4 People, 1 Basic Units
– Level 2

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