Giadans Consultores S.C.-2017-CMMI2

CMMI认证查询 cmmirz 7年前 (2017-06-15) 446次浏览 0个评论
Organization Name:
(组织名称)
Giadans Consultores S.C.
Organizational Unit:
(组织单位)
Service and Support
Maturity Level:
(成熟度)
Maturity Level 2
Appraisal End Date:
(评估结束日期)
Jun 16, 2017
Lead Appraiser:
(主任评估师)
Jose Enrique Perez
Sponsor:
(发起人)
LEONARDO GIADANS
Sampling Summary:
(抽样汇总)
Sampling Factors: Location (Not Relevant: Although the organization unit is located in three different cities in Mexico, most of the services are being attended remotely. People assigned in one city attend services from customers at other cities.)
Customer (Not Relevant: There is only one type of customer.)
Size (Not Relevant: The size of both teams in the organization are very small. Service requests size is classified according to its complexity. Complexity of services depends on the Type of Work.)
Organizational Structure (Not Relevant: There is only one service and support area in the organization.)
Type of Work: SD processes change according to the type of work. Low complexity services are attended by the Level 1 support team. High complexity services are attended by the Level 2 support team.
Sampling Factor Values: Level 1 (Type of Work): Level 1 Support
Level 2 (Type of Work): Level 2 Support
Subgroups: SLA1: Attends low complexity services
6 People, 1 Basic Units
– Level 1
SLA2: Attends high complexity services
4 People, 1 Basic Units
– Level 2

版权所有丨如未注明 , 均为原创丨本网站采用BY-NC-SA协议进行授权
转载请注明原文链接:Giadans Consultores S.C.-2017-CMMI2
喜欢 (0)
发表我的评论
取消评论

表情 贴图 加粗 删除线 居中 斜体 签到

Hi,您需要填写昵称和邮箱!

  • 昵称 (必填)
  • 邮箱 (必填)
  • 网址