Organization Name：
（组织名称） MetLife Global Operations Support Center Pvt. Ltd.
（组织名称） MetLife Global Operations Support Center Pvt. Ltd.
Organizational Unit：
（组织单位） Insurance Operations and Global Transaction Services of Corporate Function
（组织单位） Insurance Operations and Global Transaction Services of Corporate Function
Maturity Level：
（成熟度） Maturity Level 5
（成熟度） Maturity Level 5
Appraisal End Date：
（评估结束日期） Aug 29, 2014
（评估结束日期） Aug 29, 2014
Lead Appraiser：
（主任评估师） Mukul Madan
（主任评估师） Mukul Madan
Sponsor：
（发起人） KUSH KAMRA
（发起人） KUSH KAMRA
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: Work teams are located in Noida)
Customer (Not Relevant: All processes are for the parent entity. There is no variation in work due to the customer)
Size (Not Relevant: All processes follow same CMMI SOPs)
Organizational Structure: Work is delivered out of 3 Lines of Business (LoB) each managed by a Sr. Director
Type of Work (Not Relevant: This OU is scoped for Transactional Services within MGOSC)Sampling Factor Values: Corporate Function LoB (Organizational Structure): Corporate Functions LoB serves lines of business like Financial Management Group, Technology & Operations, Human Resources, Legal Affairs
Retail Operations LoB (Organizational Structure): Retail Operations LoB serves across the core capabilities of New Business / Underwriting, Claims, Policy Administration and Billing & Remittance for Individual Insurance
GBO LoB (Organizational Structure): Group Benefits Organization (GBO) LoB serves across the core capabilities of New Business / Underwriting, Claims; Policy Administration and Billing & Remittance for Group InsuranceSubgroups: GTS Work in Corporate Function: Global Transaction Services being delivered by the Corporate Function LoB
274 People, 58 Basic Units
– Corporate Function LoB
Transactional Services Work in GBO: Transactional Services being delivered by the Group Benefits Organization (GBO) LoB
388 People, 42 Basic Units
– GBO LoB
Retail Operations Work: Transactional Services being delivered by the Retail Operations LoB
626 People, 40 Basic Units
– Retail Operations LoB
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