Organization Name：
（组织名称） WNS Global Services (Pvt.) Ltd
（组织名称） WNS Global Services (Pvt.) Ltd
Organizational Unit：
（组织单位） Business Process Management Services, Sri Lanka Centre
（组织单位） Business Process Management Services, Sri Lanka Centre
Maturity Level：
（成熟度） Maturity Level 3
（成熟度） Maturity Level 3
Appraisal End Date：
（评估结束日期） Mar 18, 2016
（评估结束日期） Mar 18, 2016
Lead Appraiser：
（主任评估师） Sankaran Venkataramani
（主任评估师） Sankaran Venkataramani
Sponsor：
（发起人） Dushan Soza
（发起人） Dushan Soza
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: As only one location covered (Colombo; Srilanka))
Customer (Not Relevant: As the set of standard processes & people practices being used does not differ across customers)
Size (Not Relevant: As the size does not differentiate the workforce practices being performed. Set of standard processes & people practices being used do not differ based on size)
Organizational Structure: As there are different Business Units comprising the Organizational Unit covering Banking & Financial, Consulting & Professional and Insurance Services. Some of the people practices & processes differ across these Business Units based on the nature of work
Type of Work (Not Relevant: Type of work is subsumed in the Organizational structure. Organizational structure selected as a sampling factor covers different business units where some of the people practices & processes differs)Sampling Factor Values: Banking & Financial Services (Organizational Structure): This Business unit offers a comprehensive range of BPM services across the entire spectrum of banking and financial services to help rein in the cost of processing transactions owing to increased regulatory requirements, to better handle volume spikes, and to use technology and analytics to cater to changed client preferences
Consulting & Professional Services (Organizational Structure): This business unit provides Case Management Support (Voice & Data), End to End Customer Management, Support Services, Company Secretarial Services, Due Diligences, Finance and Accounting and Document Management Services
Insurance Services (Organizational Structure): This business unit has deep domain expertise, built over a decade of servicing insurance clients, acts as a strategic partner to insurers helping reduce time-to-market and operational risks during new product launch or entry into new geographies. Partnering with insurance companies in transforming their critical processes, manage costs and regulatory requirements, besides leveraging analytics to drive consumer insightsSubgroups: SG1 Banking & Financial Services: This Business unit primarily performs a comprehensive range of BPM services across the entire spectrum of banking and financial services
120 People, 2 Basic Units
– Banking & Financial Services
SG2 Consulting & Professional Services: This business unit primarily provides Case Management Support (Voice & Data), End to End Customer Management, Support Services, Company Secretarial Services, Due Diligences, Finance and Accounting and Document Management Services
117 People, 2 Basic Units
– Consulting & Professional Services
SG3 Insurance Services: This business unit acts as a strategic partner to insurers helping reduce time-to-market and operational risks during new product launch or entry into new geographies
525 People, 2 Basic Units
– Insurance Services
说明：该信息摘自CMMI官网公示，更多详情请点击这里查看。注：CMMI认证有效期3年，过期链接失效。
