Organization Name：
（组织名称） GMC Software Technology s.r.o
（组织名称） GMC Software Technology s.r.o
Organizational Unit：
（组织单位） Research and Development & Customer Support
（组织单位） Research and Development & Customer Support
Maturity Level：
（成熟度） Maturity Level 2
（成熟度） Maturity Level 2
Appraisal End Date：
（评估结束日期） Jan 20, 2017
（评估结束日期） Jan 20, 2017
Lead Appraiser：
（主任评估师） Klaus Hoermann
（主任评估师） Klaus Hoermann
Sponsor：
（发起人） Zbynek Hodic
（发起人） Zbynek Hodic
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: Managers from original location in Hradec Kralove have moved to new development and support locations when they have opened, to ensure consistent application of the organization’s process set.)
Customer (Not Relevant: “Off-the-shelf” product; customers receive releases of the same, standard software. Support services are standardized, and designed generically with no process tailoring based on individual customers.)
Size (Not Relevant: The development organization mostly mirrors their products—one department takes care of one product. This means the project team is the department (or a team within the department). Support teams are all similar sizes.)
Organizational Structure (Not Relevant: Both development and support are hierarchically organized. Both follow their standard processes. Both share the same support functions (like Process Improvement, PPQA, HR & Internal Training).)
Type of Work: Type of Work for projects with two values: SCRUM development, traditional development. Type of Work for support has two values: 1st level support, 2nd level supportSampling Factor Values: SCRUM development (Type of Work): Development projects are conducted according to Scrum principles.
Traditional development (Type of Work): Development is done according to traditional (non-agile) project management methods.
1st level support (Type of Work): This is the first and primary contact between the customer and GMC. If they can’t solve it they would pass the customer request to the 2nd level support.
2nd level support (Type of Work): They process the requests that come from 1st level support. This may involve developers to take a closer look at the actual implementation. They pass their results back to 1st level support to communicate with the customer.Subgroups: SCRUM development: Development projects are conducted according to Scrum principles.
75 People, 4 Basic Units
– SCRUM development
Traditional development: Development is done according to traditional (non-agile) project management methods.
78 People, 4 Basic Units
– Traditional development
1st level support: This is the first and primary contact between the customer and GMC. If they can’t solve it they would pass the customer request to the 2nd level support.
31 People, 2 Basic Units
– 1st level support
2nd level support: They process the requests that come from 1st level support. This may involve developers to take a closer look at the actual implementation. They pass their results back to 1st level support to communicate with the customer.
13 People, 1 Basic Units
– 2nd level support
说明：该信息摘自CMMI官网公示，更多详情请点击这里查看。注：CMMI认证有效期3年，过期链接失效。
