Organization Name：
（组织名称） UnitedHealth Group Information Services Private Limited
（组织名称） UnitedHealth Group Information Services Private Limited
Organizational Unit：
（组织单位） Solution Support & Maintenance Operations
（组织单位） Solution Support & Maintenance Operations
Maturity Level：
（成熟度） Maturity Level 3
（成熟度） Maturity Level 3
Appraisal End Date：
（评估结束日期） Jul 29, 2016
（评估结束日期） Jul 29, 2016
Lead Appraiser：
（主任评估师） Kamlesh Kothari
（主任评估师） Kamlesh Kothari
Sponsor：
（发起人） SRINIVAS RAMSAGAR
（发起人） SRINIVAS RAMSAGAR
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: OU performs its activities from India and Manila locations however it follow a common integrated QMS. Hence this was not considered as a critical factor.)
Customer (Not Relevant: All projects are executed for internal UHG customers hence no process variation is expected based on customer.)
Size: Primarily there are small and large team sized projects and it is expected that governance mechanism may vary depending on team size hence this was considered as a critical factor
Organizational Structure: Few of the projects cater to VBF (Vital Business Function) applications which are critical to business needs. Hence this could have a bearing on process performance and was identified as a critical factor.
Type of Work (Not Relevant: All projects involves application support activities and significatant variation is not expected. Hence this was not considered for sampling factor.)Sampling Factor Values: Small (Size): This includes projects with small team size of less than 10 members
Large (Size): This includes projects with large team size of more than 10 members
VBF Applications (Organizational Structure): These includes VBF (Vital Business Function) applications
Non VBF Applications (Organizational Structure): These includes non VBF (Vital Business Function) applicationsSubgroups: G1: This includes projects that are small and supports VBF (Vital Business Function) applications
14 People, 2 Basic Units
– Small
– VBF Applications
G2: These includes projects that are small and supports non VBF (Vital Business Function) applications
177 People, 22 Basic Units
– Non VBF Applications
– Small
G3: These includes projects that are large and support VBF (Vital Business Function) applications
210 People, 6 Basic Units
– Large
– VBF Applications
G4: These includes projects that are large and support non VBF (Vital Business Function) applications
232 People, 13 Basic Units
– Non VBF Applications
– Large
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