Organization Name：
（组织名称） GRUPO GM TRANSPORT S.A. DE C.V.
（组织名称） GRUPO GM TRANSPORT S.A. DE C.V.
Organizational Unit：
（组织单位） Software Maintenance, Software Implementation, and Customer Support
（组织单位） Software Maintenance, Software Implementation, and Customer Support
Maturity Level：
（成熟度） Maturity Level 3
（成熟度） Maturity Level 3
Appraisal End Date：
（评估结束日期） Feb 25, 2017
（评估结束日期） Feb 25, 2017
Lead Appraiser：
（主任评估师） Alma Patricia Gutiérrez Robles
（主任评估师） Alma Patricia Gutiérrez Robles
Sponsor：
（发起人） JULIAN GAXIOLA
（发起人） JULIAN GAXIOLA
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: The organizational unit is located in Mexicali (in the state of Baja California, Mexico).)
Customer (Not Relevant: All customers are private and they belong to the freight carrier business.)
Size (Not Relevant: It is a small organization, thence all teams are small. Despite basic units” complexity the same process is used, therefore complexity affects duration but not the way work is performed.)
Organizational Structure: Two managers are responsible for services: (1) Operations Manager, (2) Software Manager.
Type of Work: Three types of work are in the scope: (1) Software Maintenance, (2) Software Implementation, and (3) Customer Support.Sampling Factor Values: Operations Manager (Organizational Structure): Responsible for software implementation and tech support services.
Software Manager (Organizational Structure): Responsible for software maintenance.
Software Maintenance (Type of Work): The software department is responsible for software maintenance of the organization”s software products.
Software Implementation (Type of Work): The software implementation group is in charge of deploying software products in the clients” infrastructure.
Customer Support (Type of Work): Tech support to the organization”s clients.Subgroups: Subgroup 1: Customer support service.
8 People, 1 Basic Units
– Operations Manager
– Customer Support
Subgroup 2: Software deployment/implementation service.
5 People, 1 Basic Units
– Software Implementation
– Operations Manager
Subgroup 3: Software maintenance service.
13 People, 1 Basic Units
– Software Manager
– Software Maintenance
说明：该信息摘自CMMI官网公示，更多详情请点击这里查看。注：CMMI认证有效期3年，过期链接失效。
