Customer (Not Relevant: The OU serves primarily carryout software R&D projects enterprise customers and governments in China; and the processes are the same and a not differentiator.)

Size (Not Relevant: The projects in the OU are not categorized by Size, and follow same business processes, hence not a differentiator.)

Organizational Structure (Not Relevant: The projects and services in the OU are not differentiated by its organization structure, and hence follow the same business processes and activities.)

Type of Work: In the OU, all the projects type of work is categorized as Software Development, and Software Maintenance (Enhancement) of IVRS solution platform; hence a differentiator.

Software Enhancement (Type of Work): Software Enhancement of IVRS solution platform, for enterprise customers in China.

SG2: Software Enhancement: All full lifecycle Software Maintenance (enhancement) projects of IVRS solution platform on existing product platforms that is carried out for enterprise and government customers using latest NLP technology are included in this subgroup, that core process areas of CMMI-DEV implementation in the OU. Waterfall lifecycle is followed for all the projects. For sampling, all development projects carried out and completed in the last 12 months have been considered for this appraisal.
15 People, 7 Basic Units
– Software Enhancement