Organization Name：
（组织名称） Hewlett Packard Enterprise India Private Limited
（组织名称） Hewlett Packard Enterprise India Private Limited
Organizational Unit：
（组织单位） Pointnext Operational Services
（组织单位） Pointnext Operational Services
Maturity Level：
（成熟度） Maturity Level 5
（成熟度） Maturity Level 5
Appraisal End Date：
（评估结束日期） Jan 17, 2019
（评估结束日期） Jan 17, 2019
Lead Appraiser：
（主任评估师） Mangesh Katalkar
（主任评估师） Mangesh Katalkar
Sponsor：
（发起人） Ramachandran Viswanathan
（发起人） Ramachandran Viswanathan
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: Three locations but utilizes standard process defined at organization level and accounted for by Type of work. Work groups are executed with team based in one location, or in multi-location distribution considering the work group needs, however, processes/quality management system implemented are common in any of the situations.)
Customer (Not Relevant: Standard processes defined at organization level are uniformly implemented across every customer in order to ensure consistent outcome in quality and customer experience.)
Size (Not Relevant: Work groups are of size that ranges from 14 to 300 persons and accounted for by Type of work.)
Organizational Structure (Not Relevant: One division as depicted on an organization chart – This has no bearing on process execution.)
Type of Work: Work is performed differently based on the type of work i.e. Remote Support, Spare parts delivery, Field Support. Process areas affected are Project and Work Management, Service Establishment and Delivery process areas.Sampling Factor Values: Remote Support (Type of Work): Remote Support delivered by Customer Solution Center Team
Spare parts delivery (Type of Work): Spare parts availability managed by Parts Supply Chain Team
Field Support (Type of Work): Field Support delivered by HPE Pointnext India Delivery TeamSubgroups: SG1: Remote Support delivered by Customer Solution Center Team
198 People, 1 Basic Units
– Remote Support
SG2: Spare parts availability managed by Parts Supply Chain Team
14 People, 1 Basic Units
– Spare parts delivery
SG3: Field Support delivered by HPE Pointnext India Delivery Team
300 People, 1 Basic Units
– Field Support
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