Organization Name：
（组织名称） Cognosante Holdings, LLC and affiliates
（组织名称） Cognosante Holdings, LLC and affiliates
Organizational Unit：
（组织单位） Operations, Client Delivery, and Conflict of Interest Assessment & Mitigation
（组织单位） Operations, Client Delivery, and Conflict of Interest Assessment & Mitigation
Maturity Level：
（成熟度） Maturity Level 3
（成熟度） Maturity Level 3
Appraisal End Date：
（评估结束日期） Sep 30, 2016
（评估结束日期） Sep 30, 2016
Lead Appraiser：
（主任评估师） Heather Oppenheimer
（主任评估师） Heather Oppenheimer
Sponsor：
（发起人） Anita Griner
（发起人） Anita Griner
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: Call center work is performed at Cognosante sites. Other work is performed at customer locations and/or virtually. Support functions work at Cognosante locations in McLean, VA, Columbia, MD, Fargo, ND, Phoenix and Scottsdale, AZ, and virtually. Not relevant because redundant with type of work.)
Customer (Not Relevant: Cognosante provides services to state and federal agencies. Although which customer is being served impacts the content of the work, this does not significantly impact the process implementation.)
Size (Not Relevant: Not relevant because redundant with type of work. Knowledge work projects are small, staff aug and call centers are larger.)
Organizational Structure (Not Relevant: redundant with type of work. Knowlege work projects are in Cognosante Consulting, LLC; Call center and staff aug are in Cognosnate, LLC.)
Type of Work: Knowledge work, call center, and advisers.Sampling Factor Values: Knowledge Work (Type of Work): Knowledge work services (MITA, PMO, IV&V, Procurement and training) for state and federal agencies
Advisers (Type of Work): Adviser services in Cognosante, LLC provide staff for specific training services and EAP program support
Call Center (Type of Work): Provide Medicaid program management, health insurance eligibility and enrollment support, customer contact center supportSubgroups: Knowledge work: MITA, PMO, IV&V, Procurement, Training
170 People, 31 Basic Units
– Knowledge Work
Advisers: Provide additional staff for enrollment assistance
55 People, 2 Basic Units
– Advisers
Call Center: Help consumer w/ forms and resolve issues
875 People, 5 Basic Units
– Call Center
说明：该信息摘自CMMI官网公示，更多详情请点击这里查看。注：CMMI认证有效期3年，过期链接失效。
