Customer (Not Relevant: This OU caters to various customers, however the variation from these different customers is only restricted to the difference in requirements content and there is no trigger or rationale for any process change. The organization’s set of standard processes and all associated templates are used for each customer in a similar manner. Thus, customer type is not a potential differentiator)

Size (Not Relevant: Most of the projects are of similar sized team members. There is some difference in the effort values across projects, but this in itself does not cause any significant changes to the basic internal processes of the OU. Thus, project size is not a potential differentiator)

Organizational Structure: OU consists of three departments for software products (Intelligent Marketing Division, Operator Division and OTT Division, each having its own tailored processes. The impact is on REQM, RD, PP, PMC, MA, TS, PI, and DAR. Hence, organizational structure is a potential differentiator

Type of Work (Not Relevant: Type of work across the OU is software application development and in itself does not impact any process or cause any process change)

Operator Division (Organizational Structure): These are software development projects working under Operations and for projects covering on-demand television and viewer habit analysis.

OTT Division (Organizational Structure): These are software development projects working under OTT Division and for projects covering social media applications of a video app.

OD: These are software development projects working under Operations and for projects covering on-demand television and viewer habit analysis.
62 People, 6 Basic Units
– Operator Division

OTTD: These are software development projects working under OTT Division and for projects covering social media applications of a video app.
51 People, 6 Basic Units
– OTT Division