IGT Solutions Pvt. Ltd-2016-CMMI3

CMMI认证查询 cmmirz 8年前 (2016-11-24) 653次浏览 0个评论
Organization Name:
IGT Solutions Pvt. Ltd
Organizational Unit:
IT Solutions and Services
Maturity Level:
Maturity Level 3
Appraisal End Date:
Nov 25, 2016
Lead Appraiser:
HansRaj Takemal
Ajit Vohra
Sampling Summary:
Sampling Factors: Location (Not Relevant: One QMS is used across all locations)
Customer (Not Relevant: All customers are external to the organization and there is no significant change in process based on customer)
Size (Not Relevant: Projects executed are medium size and the process does not differ to execute this size of projects)
Organizational Structure: Travel port, SITA, Airline & Alliance are different verticals defined in Org chart
Type of Work: Minor Enhancements, Service Requests, Problem Request
Sampling Factor Values: Travel port (Organizational Structure): Started in 1998 with Platform Services Line of Business IGT today services all major Lines of Businesses of Travelport (Platform Services, Air Commerce, Agency Commerce, Hospitality, Infrastructure Services, Commercial Systems, Testing) across technologies (TPF, Assembler,Prolog, .Net, JAVA, WODM, C++, VC++, Delphi, Power Builder etc.)
SITA (Organizational Structure): IGT is SITA’s partner for product development and maintenance services. IGT works with SITA across services lines and subsidiaries – ASL, GSL, PSL, CIS and Champs. IGT provides services to SITA in Product development, maintenance, production support, DevOps, implementation and independent testing.
Airline & Alliance (Organizational Structure): Airline and Alliances vertical is catering to International Airlines, Hotel Chains, Cruises, OTAs and Airport Retail customers across the globe. We have our presence across the globe servicing customers in various technologies with TPF, Dot Net, Cloud Hosting, Mobile Apps, Testing, Consulting to name a few.
Minor Enhancements (Type of Work): Minor Enhancements
Service Requests (Type of Work): Service Requests
Problem Request (Type of Work): Problem Request
Subgroups: Minor/Airline: Minor/Airline
10 People, 1 Basic Units
– Airline & Alliance
– Minor Enhancements
Prob/SITA: Prob/SITA
14 People, 3 Basic Units
– Problem Request
5 People, 1 Basic Units
– Service Requests
Minor/Travelport: Minor/Travelport
54 People, 13 Basic Units
– Minor Enhancements
– Travel port
Prob/Travelport: Prob/Travelport
14 People, 3 Basic Units
– Travel port
– Problem Request
SVC/Travelport: SVC/Travelport
23 People, 6 Basic Units
– Travel port
– Service Requests

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