Organization Name：
（组织名称） IGT Solutions Pvt. Ltd
（组织名称） IGT Solutions Pvt. Ltd
Organizational Unit：
（组织单位） IT Solutions and Services
（组织单位） IT Solutions and Services
Maturity Level：
（成熟度） Maturity Level 3
（成熟度） Maturity Level 3
Appraisal End Date：
（评估结束日期） Nov 25, 2016
（评估结束日期） Nov 25, 2016
Lead Appraiser：
（主任评估师） HansRaj Takemal
（主任评估师） HansRaj Takemal
Sponsor：
（发起人） Ajit Vohra
（发起人） Ajit Vohra
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: One QMS is used across all locations)
Customer (Not Relevant: All customers are external to the organization and there is no significant change in process based on customer)
Size (Not Relevant: Projects executed are medium size and the process does not differ to execute this size of projects)
Organizational Structure: Travel port, SITA, Airline & Alliance are different verticals defined in Org chart
Type of Work: Minor Enhancements, Service Requests, Problem RequestSampling Factor Values: Travel port (Organizational Structure): Started in 1998 with Platform Services Line of Business IGT today services all major Lines of Businesses of Travelport (Platform Services, Air Commerce, Agency Commerce, Hospitality, Infrastructure Services, Commercial Systems, Testing) across technologies (TPF, Assembler,Prolog, .Net, JAVA, WODM, C++, VC++, Delphi, Power Builder etc.)
SITA (Organizational Structure): IGT is SITA’s partner for product development and maintenance services. IGT works with SITA across services lines and subsidiaries – ASL, GSL, PSL, CIS and Champs. IGT provides services to SITA in Product development, maintenance, production support, DevOps, implementation and independent testing.
Airline & Alliance (Organizational Structure): Airline and Alliances vertical is catering to International Airlines, Hotel Chains, Cruises, OTAs and Airport Retail customers across the globe. We have our presence across the globe servicing customers in various technologies with TPF, Dot Net, Cloud Hosting, Mobile Apps, Testing, Consulting to name a few.
Minor Enhancements (Type of Work): Minor Enhancements
Service Requests (Type of Work): Service Requests
Problem Request (Type of Work): Problem RequestSubgroups: Minor/Airline: Minor/Airline
10 People, 1 Basic Units
– Airline & Alliance
– Minor Enhancements
Prob/SITA: Prob/SITA
14 People, 3 Basic Units
– SITA
– Problem Request
SVC/SITA: SVC/SITA
5 People, 1 Basic Units
– SITA
– Service Requests
Minor/Travelport: Minor/Travelport
54 People, 13 Basic Units
– Minor Enhancements
– Travel port
Prob/Travelport: Prob/Travelport
14 People, 3 Basic Units
– Travel port
– Problem Request
SVC/Travelport: SVC/Travelport
23 People, 6 Basic Units
– Travel port
– Service Requests
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