Customer (Not Relevant: Not Relevant for diversity. All projects used the iLink QMS process and any tailoring is as per the organizational tailoring guidelines. No influence from individual customers on process diversity)

Size (Not Relevant: Not Relevant for diversity. No difference based on team size. Team size varies from 4 to 23 but is not a factor introducing process diversity. Projects use standard processes and a customized iLink agile in projects of both ends of the spectrum)

Organizational Structure (Not Relevant: No difference based on organizational structure. While projects are placed in different regions it is essentially from a sales point of view and does not introduce any process diversity.)

Type of Work: All Projects in scope are development projects and they use the agile lifecycle for continuous development. Factor is identified as YES to ensure that sub-groups are identified.

Other Projects (Type of Work): Other Projects is a null-set