Organization Name：
（组织名称） FISERV India Pvt. Ltd
（组织名称） FISERV India Pvt. Ltd
Organizational Unit：
（组织单位） IMS and BPO Services Managed from India
（组织单位） IMS and BPO Services Managed from India
Maturity Level：
（成熟度） Maturity Level 3
（成熟度） Maturity Level 3
Appraisal End Date：
（评估结束日期） Jun 30, 2016
（评估结束日期） Jun 30, 2016
Lead Appraiser：
（主任评估师） Gururaj Managuli
（主任评估师） Gururaj Managuli
Sponsor：
（发起人） Shrihari Gokhale
（发起人） Shrihari Gokhale
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: The OU operates several offices in India. However, the service execution is seamless across locations. Hence this sampling factor is considered not relevant.)
Customer (Not Relevant: The OU is a Captive unit of FISERV and there is no impact of the services delivered based on customers.)
Size (Not Relevant: The service management process is common for all size of the service lines. They depend on type of service rather than the size. Hence this is considered as not relevant.)
Organizational Structure (Not Relevant: The organization structure is primarily based on Services. Type of services is reflected in type of work. Since type of work is selected as relevant, organizational structure is not considered.)
Type of Work: Service lifecycle activities are based on different services offered.Sampling Factor Values: ERR (Type of Work): Corporate Services for regulatory compliance
ETG (Type of Work): Service aligned with Enterprise Technology Group (ETG)
IT Infrastructure (Type of Work): Services relating IT infrastructure activities
BPO (Type of Work): Business Process Outsourcing servicesSubgroups: ERR: Enterprise Regulatory Reporting related services
33 People, 2 Basic Units
– ERR
ETG: Services offered for Enterprise Technology Group
185 People, 28 Basic Units
– ETG
BPO: Services for Business Process Outsourcing
171 People, 2 Basic Units
– BPO
IT Infrastructure: Services relating to Infrastructure support
42 People, 5 Basic Units
– IT Infrastructure
说明：该信息摘自CMMI官网公示，更多详情请点击这里查看。注：CMMI认证有效期3年，过期链接失效。
