Organization Name：
（组织名称） Dev Information Technology Pvt.Ltd
（组织名称） Dev Information Technology Pvt.Ltd
Organizational Unit：
（组织单位） Managed IT (MIT)
（组织单位） Managed IT (MIT)
Maturity Level：
（成熟度） Maturity Level 3
（成熟度） Maturity Level 3
Appraisal End Date：
（评估结束日期） Jun 11, 2014
（评估结束日期） Jun 11, 2014
Lead Appraiser：
（主任评估师） Hitesh Sanghavi
（主任评估师） Hitesh Sanghavi
Sponsor：
（发起人） Vishal Vasu
（发起人） Vishal Vasu
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: Single location)
Customer (Not Relevant: Similar customer types)
Size (Not Relevant: Size is not significant as similar size work requests identified)
Organizational Structure (Not Relevant: Single , small and flat organization)
Type of Work: 3 types of work profiles identifiedSampling Factor Values: Manpower | Desktop Support| (Type of Work): Whether network support, server management or desktop support, complete required support will be provided by the on-site team.
Remote Server Management (Type of Work): Server Management and Server Administration involves backup and restore, installation of software and scripts, resolving a problem, bug trapping, restarting services.
Remote Helpdesk Services (Type of Work): Ticket support through established channels like helpdesk, email, phone, chat for the client’s end-users.Subgroups: MDSM: Manpower,server and desktop support
3 People, 3 Basic Units
– Manpower | Desktop Support|
RSM: Remote Server Management
10 People, 4 Basic Units
– Remote Server Management
RHS: Remote Helpdesk Services
21 People, 4 Basic Units
– Remote Helpdesk Services
说明：该信息摘自CMMI官网公示，更多详情请点击这里查看。注：CMMI认证有效期3年，过期链接失效。
