Organization Name：
（组织名称） ITC Infotech India Limited
（组织名称） ITC Infotech India Limited
Organizational Unit：
（组织单位） Software Development, Support & Testing projects executed under BFSI, CMT THRM, PLM & Engineering Services, and TCM Business Units.
（组织单位） Software Development, Support & Testing projects executed under BFSI, CMT THRM, PLM & Engineering Services, and TCM Business Units.
Maturity Level：
（成熟度） Maturity Level 3
（成熟度） Maturity Level 3
Appraisal End Date：
（评估结束日期） Feb 18, 2014
（评估结束日期） Feb 18, 2014
Lead Appraiser：
（主任评估师） SrinivasaRao Tumu
（主任评估师） SrinivasaRao Tumu
Sponsor：
（发起人） Sumant Bhargavan
（发起人） Sumant Bhargavan
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: Projects under the OU are executed at Bangalore location except PLM projects which are executed at both Bangalore & Pune Locations. The process followed for PLM projects is consistent across Bangalore & Pune locations. Hence location does not influence the process.)
Customer (Not Relevant: Projects are executed for multiple customers. However process followed is same irrespective of customers. Hence customer is not an influencing factor.)
Size (Not Relevant: Projects executed are of the similar size. Hence size is not an influencing factor.)
Organizational Structure: Relevant: ITC Infotech India Limited is organized as Business Units as per specialization i.e. BFSI, CMT THRM, PLM & Engineering Services, and TCM. The types of projects executed in these Business Units are different and these Business Units influence the process.
Type of Work: Relevant: Type of work i.e. Development / Support / Testing influences the process as three different types of projects (Development Projects, Support Projects and Testing Projects) are executed in the OU.Sampling Factor Values: BFSI (Organizational Structure): Projects executed under BFSI Business Unit.
CMT THRM (Organizational Structure): Projects executed under CMT THRM Business Unit.
PLM & Engineering Services (Organizational Structure): Projects executed under PLM & Engineering Business Unit.
TCM (Organizational Structure): Projects executed under TCM Business Unit.
Dev (Type of Work): Projects of Development Nature.
Support (Type of Work): Projects of Support Nature.
Testing (Type of Work): Projects of Testing Nature.Subgroups: BFSI – Dev: The subgroup comprises development projects executed under BFSI Business Unit. Expertise includes implementing DWH solutions for delivering exposure reports to the Actuarial and other users. Technologies used are Wherescape, RED, SQL server, Erwin.
22 People, 3 Basic Units
– BFSI
– Dev
BFSI – Testing: This subgroup executes testing projects for BFSI. Scope involves functionality testing, system testing and regression testing of NYSE products (Appia, Tradescope & BusTools). HP QTP Professional is used for testing and test artifacts are managed through are Team Forge Collabnet.
35 People, 2 Basic Units
– Testing
– BFSI
CMT THRM – Dev: This subgroup comprises software development projects executed under CMT THRM business unit. This subgroup has expertise in building application development. Technologies used are Microsoft and java.
96 People, 10 Basic Units
– CMT THRM
– Dev
CMT THRM – Support: This subgroup comprises software support projects executed under CMT THRM business unit. This subgroup is responsible for maintenance of various tools, and offers services like Application Maintenance & Support. Multi-tiered technical support framework is used to serve customers and users. Support includes enhancements and bug fixing.
115 People, 12 Basic Units
– Support
– CMT THRM
CMT THRM – Testing: This subgroup comprises testing projects executed under CMT THRM business unit. Testing scope includes Functional, Database, Security, Performance, Stress, Operational, Regression and load by either manual or automation testing. Tools like QTP, Load Runner, Selenium, Rational and Silk are used for performing automated testing.
59 People, 5 Basic Units
– CMT THRM
– Testing
PLM & Engineering Services – Dev: This subgroup comprises software development projects executed under PLM Engineering Business Unit. Software solutions are offered to large industrial companies. This subgroup has vast experience in implementing product lifecycle management and building enterprise portal application using Microsoft and Java technologies. Expertise includes business intelligence (BI) areas such as ETL (data extraction, transform and load), Data analytics and data reporting.
158 People, 17 Basic Units
– Dev
– PLM & Engineering Services
PLM & Engineering Services – Support: This subgroup comprises software support projects executed under PLM Engineering business unit. This subgroup is responsible for maintenance of various tools like Windchill required to keep the databases up to date and to improve productivity, efficiency and quality of database release. This involves Configuring /Customizing different Windchill versions to suit the UTC CCS business requirements.
121 People, 11 Basic Units
– PLM & Engineering Services
– Support
TCM – Support: This subgroup comprises support projects under TCM business unit. This subgroup is responsible for support of various tools like Kondor+ required to keep the database of the clients up-to-date. Support includes maintaining and enhancing the functionality of treasury applications used by banks.
17 People, 2 Basic Units
– Support
– TCM
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