State IT Agency, SOC Ltd-2013-CMMI2

CMMI认证查询 cmmirz 8年前 (2013-05-30) 434次浏览 0个评论
Organization Name:
(组织名称)
State IT Agency, SOC Ltd
Organizational Unit:
(组织单位)
All Service Functions
Maturity Level:
(成熟度)
Maturity Level 2
Appraisal End Date:
(评估结束日期)
May 31, 2013
Lead Appraiser:
(主任评估师)
Pieter van Zyl
Sponsor:
(发起人)
Freeman Nomvalo
Sampling Summary:
(抽样汇总)
Sampling Factors: Location (Not Relevant: Services are performed through the nine provinces of South Africa, however this does not influence the service request process.)
Customer (Not Relevant: The customer type does not influence the request for services. Different government customers request their the services in a standard way.)
Size (Not Relevant: Services size does not influence the selection of the services, it is the type of work.)
Organizational Structure (Not Relevant: All services report into the SITA organisation.)
Type of Work: The type of service influences the process for requesting and providing the services.
Sampling Factor Values: Managed Infrastructure (Type of Work): Managed Infrastructure type services.
Managed LAN & Desktop (Type of Work): Managed LAN & Desktop type services.
Managed Applications (Type of Work): Managed Applications Type Services.
Support and Transaction Services (Type of Work): Support and Transaction Services type services.
Value Added Services (Type of Work): Value Added Services Types
Subgroups: Managed Infrastructure: Managed Infrastructure Type Services
190 People, 38 Basic Units
– Managed Infrastructure
Managed LAN & Desktop: Managed LAN & Desktop type service
535 People, 107 Basic Units
– Managed LAN & Desktop
Managed Applications: Managed Applications type services
575 People, 115 Basic Units
– Managed Applications
Support and Transaction Services: Support and Transaction type Services
110 People, 22 Basic Units
– Support and Transaction Services
Value Added Services: Value Added Type Services
90 People, 18 Basic Units
– Value Added Services

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