IT CONSULTANT, S.C.-2020-CMMI2

CMMI认证查询 cmmirz 9个月前 (02-19) 110次浏览 0个评论
Organization Name:
(组织名称)
IT CONSULTANT, S.C.
Organizational Unit:
(组织单位)
SAP Consulting - Guadalajara
Maturity Level:
(成熟度)
Maturity Level 2
Appraisal End Date:
(评估结束日期)
Feb 20, 2020
Lead Appraiser:
(主任评估师)
Alma Patricia Gutiérrez Robles
Sponsor:
(发起人)
Luis Manuel Arévalo
Sampling Summary:
(抽样汇总)
Sampling Factors: Location (Not Relevant: One location: Currently, the OU is located at the city of Guadalajara (in the state of Jalisco, Mexico).)
Customer (Not Relevant: One type of customer: Only private customers.)
Size: Size is directly related to the life cycle and type of work: (1) Waterfall lifecycle for software implementation projects of any size; (2) Continuous operation for customer support services, split into 6-months periods.
Organizational Structure (Not Relevant: One department: All activities are under the supervision of the SAP Consulting Manager.)
Type of Work: Two types of work: (1) Software implementation projects; (2) Customer support service.
Sampling Factor Values: Waterfall (Size): Regardless complexity/size all software implementation projects are managed by using a waterfall approach. Therefore, size affects duration but not the way work is performed.
Continuous operation (Size): The customer support service is a continuous operation; this type of work is split in half-years to manage it.
Software implementation projects (Type of Work): Projects to customize SAP to the customers’ needs.
Customer support service (Type of Work): Technical support regarding SAP to current active customers.
Subgroups:
Subgroup 1: SAP implementation projects.
4 People, 1 Basic Units
– Waterfall
– Software implementation projects
Subgroup 2: Customer support service to the current installed base of customers.
10 People, 1 Basic Units
– Customer support service
– Continuous operation

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