Organization Name:
(组织名称) Atos IT Solutions and Services LLC ( RUSSIA )
(组织名称) Atos IT Solutions and Services LLC ( RUSSIA )
Organizational Unit:
(组织单位) Consulting and System Integration
(组织单位) Consulting and System Integration
Maturity Level:
(成熟度) Maturity Level 3
(成熟度) Maturity Level 3
Appraisal End Date:
(评估结束日期) Oct 19, 2016
(评估结束日期) Oct 19, 2016
Lead Appraiser:
(主任评估师) Alexander Kondakov
(主任评估师) Alexander Kondakov
Sponsor:
(发起人) Peter Voith
(发起人) Peter Voith
- Sampling Summary:
(抽样汇总) -
Sampling Factors: Location (Not Relevant: All projects of organizational unit are performed mostly in Voronezh office and managed by headquarter in Moscow. Thus, location can”t be considered as significant factor.)
Customer (Not Relevant: Work with customers is based on organizational approach without significant deviations (except small projects excluded from the scope of appraisal). Thus, this factor has no influence on projects.)
Size (Not Relevant: Projects with extremely small size are excluded from the scope because of their strong orientation for particular customer/service. But all other projects are relatively equal in size. Thus, this factor is not considered as significant for sampling.)
Organizational Structure (Not Relevant: No matter on approach using in projects or their customers, organizational structure of organizational unit”s projects is firmly defined in organizational regulations. Thus this factor is excluded from consideration.)
Type of Work: Projects can include tasks for change of supporting software product (systems) and can include only user/customer support. Such differences have significant influence on approach using for incident management and some other aspect. Thus this factor should be considered as significant for this appraisal.Sampling Factor Values: No software changes (Type of Work): Only support of users/customers without changes in supporting products
With software changes (Type of Work): Activities include not only support of users/customers, but also implementation of changes in supporting productsSubgroups: Support and Implementation: Support and updates of supporting system and/or product (2nd and 3d line support)
115 People, 15 Basic Units
– With software changes
Support only: Users/customer support of previously delivered product (2nd line support)
70 People, 10 Basic Units
– No software changes
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