Organization Name:
(组织名称) JK Technosoft Limited
(组织名称) JK Technosoft Limited
Organizational Unit:
(组织单位) Application Maintenance and Production Support Projects
(组织单位) Application Maintenance and Production Support Projects
Maturity Level:
(成熟度) Maturity Level 5
(成熟度) Maturity Level 5
Appraisal End Date:
(评估结束日期) Feb 25, 2020
(评估结束日期) Feb 25, 2020
Lead Appraiser:
(主任评估师) Mangesh Katalkar
(主任评估师) Mangesh Katalkar
Sponsor:
(发起人) Satish Gupta
(发起人) Satish Gupta
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Sampling Summary:
(抽样汇总) -
Sampling Factors: Location (Not Relevant: Two locations i.e. Noida, Bangalore but utilizes standard process defined at organization level and accounted for by Organizational Structure and Type of work. Work group/basic units are executed with team based in one location, or in multi-location distribution considering the Work group/basic unit needs, however, processes/quality management system implemented are common in any of the situations.)
Customer (Not Relevant: Standard processes defined at organization level are uniformly implemented across every customer in order to ensure consistent outcome in quality and customer experience.)
Size (Not Relevant: Work group/basic unit are of size that ranges from 2 to 13 persons accounted for by Organizational Structure and type of work.)
Organizational Structure: QAD, SFDC, Progress business units are depicted on an organization chart. Work is performed differently across three business units. Process areas affected are Process areas affected are Project and Work Management, Service Establishment and Delivery process areas.
Type of Work: Work is performed differently based on the type of work i.e. Application Maintenance, Production Support. Process areas affected are Project and Work Management, Service Establishment and Delivery process areas.Sampling Factor Values: QAD (Organizational Structure): Work group/basic units executed in QAD Business Unit
SFDC (Organizational Structure): Work group/basic units executed in SFDC Business Unit
Progress (Organizational Structure): Work group/basic units executed in Progress Business Unit
Application Maintenance (Type of Work): Service request handling of Minor Enhancement/Application Support, Analysis/Investigation, Bug Fixing, Production Support, Test
Production Support (Type of Work): Service request handling of Analysis/Investigation, Bug Fixing, Production Support, TestSubgroups:
SG1: Production support projects executed in QAD BU
13 People, 1 Basic Units
– QAD
– Production Support
SG2: Production support projects executed in SFDC BU
3 People, 1 Basic Units
– Production Support
– SFDC
SG3: Application maintenance projects executed in Progress BU
25 People, 4 Basic Units
– Progress
– Application Maintenance
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