Organization Name：
（组织名称） Larsen & Toubro Infotech Ltd.
（组织名称） Larsen & Toubro Infotech Ltd.
Organizational Unit：
（组织单位） Maintenance and Support Projects
（组织单位） Maintenance and Support Projects
Maturity Level：
（成熟度） Maturity Level 5
（成熟度） Maturity Level 5
Appraisal End Date：
（评估结束日期） Sep 01, 2015
（评估结束日期） Sep 01, 2015
Lead Appraiser：
（主任评估师） Gururaj Managuli
（主任评估师） Gururaj Managuli
Sponsor：
（发起人） Rishikesh Joshi
（发起人） Rishikesh Joshi
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: Projects are at several locations. However the execution of projects is seamless in terms of processes and governance.)
Customer (Not Relevant: Same process framework is used for all the customers types.)
Size (Not Relevant: Size does not have influence on the process followed. Same process framework used for the managed projects.)
Organizational Structure: While overall processes are similar, the clusters provide a separate governance mechanisms for the projects. There are 2 Clusters, Services and Industrials.
Type of Work: Type of work is important – Maintenance and Support. They follow different life cycles.Sampling Factor Values: Industrials Cluster (Organizational Structure): Managed Projects operating under Industrials cluster
Services Cluster (Organizational Structure): Managed Projects operating under Services cluster
Maintenance (Type of Work): Projects providing maintenance (small enhancements) services
Support (Type of Work): Projects providing application support and IMS (Infrastructure Management Services) supportSubgroups: Industrials-Support: Support projects under Industrial Group
669 People, 13 Basic Units
– Industrials Cluster
– Support
Industrials-Maint: Maintenance projects under Industrial Group
97 People, 1 Basic Units
– Maintenance
– Industrials Cluster
Services-Support: Support projects under Services Group
790 People, 19 Basic Units
– Services Cluster
– Support
Services-Maint: Maintenance projects under Services Group
249 People, 8 Basic Units
– Maintenance
– Services Cluster
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