Organization Name：
（组织名称） Mphasis Limited
（组织名称） Mphasis Limited
Organizational Unit：
（组织单位） Infrastructure Services
（组织单位） Infrastructure Services
Maturity Level：
（成熟度） Maturity Level 5
（成熟度） Maturity Level 5
Appraisal End Date：
（评估结束日期） Apr 22, 2016
（评估结束日期） Apr 22, 2016
Lead Appraiser：
（主任评估师） Sankaran Venkataramani
（主任评估师） Sankaran Venkataramani
Sponsor：
（发起人） Sanu Kottakkatt Samuel
（发起人） Sanu Kottakkatt Samuel
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: As the processes & practices do not differ across locations)
Customer: There are two business channels. HP and Direct channels. HP Channel covers engagements / accounts that are executed exclusively for HP. Direct Channel covers engagements / accounts that are executed for Clients other than HP. Some of the processes & practices differ in these two channels
Size (Not Relevant: As the size does not differentiate the work being performed. Set of standard processes being used do not differ based on size)
Organizational Structure (Not Relevant: As the standard set of processes & practices being implemented does not differ between the Organizational structure)
Type of Work: As there are different types of work being executed based on Infrastructure Services work scope covering incident & change management, Incident/change/problem/request management and release & deployment management. Processes used differ across these types of work / accountsSampling Factor Values: HP Channel (Customer): HP Channel covers engagements / accounts that are executed exclusively for HP
Direct Channel (Customer): Direct Channel covers engagements / accounts that are executed for Clients other than HP
Incident and Change Management (Type of Work): This type of work includes the engagement scope covering Infrastructure services related to Incident and Change Management. This primarily involves the resolution of incidents and to return to normal service operations and Addressing of all the change requests within the specified SLAs
Incident, Change, Problem and Request Management (Type of Work): This type of work includes the engagement scope covering Infrastructure services related to Incident, Change, Problem and Request Management. This involves resolution of incidents and to return to normal service operations, addressing of all the change requests within the specified SLAs, receiving and servicing the requests from authorized requestor and prevent Incidents from occurring
Release & Deployment Management (Type of Work): This type of work includes the engagement scope covering Infrastructure services related to Release and Deployment Management. This involves Manage the planning, building, testing and implementation of all Release components for an IT ServiceSubgroups: SG1 HP with Incident & Change Mgt: This subgroup comprises of engagements / accounts being executed for HP Channel with the type of work scope covering Incident & Change Management
1138 People, 10 Basic Units
– HP Channel
– Incident and Change Management
SG2 Direct with Incident/Change/Problem/Request Mgt: This subgroup comprises of engagements / accounts being executed for Direct channel for Clients other than HP covering work scope Incident, Change, problem and request management
104 People, 5 Basic Units
– Incident, Change, Problem and Request Management
– Direct Channel
SG3 Direct with Release & Deployment Mgt: This subgroup comprises of engagements / accounts with work scope covering for Direct channel clients with Release & Deployment Management
15 People, 1 Basic Units
– Direct Channel
– Release & Deployment Management
说明：该信息摘自CMMI官网公示，更多详情请点击这里查看。注：CMMI认证有效期3年，过期链接失效。
