Organization Name：
（组织名称） TECNOLOGY MANAGED SERVICES, S. L. (Global TMS)
（组织名称） TECNOLOGY MANAGED SERVICES, S. L. (Global TMS)
Organizational Unit：
（组织单位） Software Development and Maintenance, and Binary Tree Service
（组织单位） Software Development and Maintenance, and Binary Tree Service
Maturity Level：
（成熟度） Maturity Level 3
（成熟度） Maturity Level 3
Appraisal End Date：
（评估结束日期） Oct 09, 2015
（评估结束日期） Oct 09, 2015
Lead Appraiser：
（主任评估师） Ramiro Carballo
（主任评估师） Ramiro Carballo
Sponsor：
（发起人） Angeles Lucena
（发起人） Angeles Lucena
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: Location is not a determining or distinguishing factor affecting the implementation or performance of work because there is only one location.)
Customer (Not Relevant: Customers don”t influence in the methods used to develop software or deliver services, because exists only one GlobalTMS Methodology for all the customers, and there are no a process tailoring related with customers.)
Size: Relevant: Work is performed differently based on the size of the software project (software maintenance requests). Minor changes are managed as maintenance activities inside a maintenance service, while others are considered new or enhancement software development projects.
Organizational Structure: Relevant: Process is different depending on the activities of Development Department and Systems Department, so Organizational Structure is a determining or distinguishing factor affecting the implementation or performance of work.
Type of Work: Relevant: Type of work is a determining or distinguishing factor affecting the implementation or performance of work, considering the following types of work: software development, software maintenance and mailbox migration services.Sampling Factor Values: Small – Software Maintenance Requests (Size): Small changes are requested to solve little problems inside a software maintenance service. A request is considered small if the estimated duration is less than 100 hours.
Large – Software Development Projects (Size): A set of product features or large change requests are the base of software development projects, developed by request of the customer. The estimated duration is more than 100 hours
Development (Organizational Structure): Software Development Department
Systems (Organizational Structure): Technical Infrastructure Department
Software Project (Type of Work): Set of tasks to build a software product during an established time.
Maintenance (Type of Work): Set of change requests over an existing software product.
Mailbox Migration (Type of Work): The use of the Binary Tree tool as the base of the mailboxes migration service of Global TMS.Subgroups: Software Development Project: Projects where dates are agreed to deliver a new software product including an agreed sets of features.
16 People, 14 Basic Units
– Large – Software Development Projects
– Software Project
– Development
Software Maintenance Service: Service related with the implementation of a set of change requests over an existing software product, where the estimated duration is less than 100 hours
4 People, 1 Basic Units
– Development
– Small – Software Maintenance Requests
– Maintenance
Binary Tree Services: Mailbox Migration Service using Binary Tree Tools.
5 People, 1 Basic Units
– Mailbox Migration
– Systems
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