Organization Name：
（组织名称） Miracle Systems LLC.
（组织名称） Miracle Systems LLC.
Organizational Unit：
（组织单位） Service Solutions Division
（组织单位） Service Solutions Division
Maturity Level：
（成熟度） Maturity Level 3
（成熟度） Maturity Level 3
Appraisal End Date：
（评估结束日期） Dec 09, 2016
（评估结束日期） Dec 09, 2016
Lead Appraiser：
（主任评估师） Rajendra Khare
（主任评估师） Rajendra Khare
Sponsor：
（发起人） Sandesh Sharda
（发起人） Sandesh Sharda
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: Location has no impact on process implementation because none of the processes are location-specific. Miracle Standard process methodology is followed.)
Customer (Not Relevant: As organization is providing services in similar domain and similar processes are applied.)
Size (Not Relevant: There is a provision of project tailoring from the standard methodology in case required. The appraisal sample projects were of similar size and no significant tailoring which distinguishes one from the other was carried out in these projects. Standard stages were followed. Hence size was not taken as a relevant factor.)
Organizational Structure (Not Relevant: All projects are under the same structure (Organizational Unit) called (Service Solutions Division). Within the projects, as well, the structure is similar containing program manager, project manager / project lead, team-members, etc.)
Type of Work: Two types of Service Delivery activities are carried out: (1) Software Solution Services (2) IT Support Services. Wherever required standard processes are tailored to prepare the project defined process.Sampling Factor Values: Software Solutions Services (Type of Work): The process is to provide design, development & maintenance services to its customers for software solutions.
IT Support Services (Type of Work): The process is to provide IT Support Services to its customer.Subgroups: Software Solutions Services: The process is to provide design, development & maintenance services to its customers for software solutions
12 People, 3 Basic Units
– Software Solutions Services
IT Support Services: The process is to provide IT Support Services to its customer.
7 People, 2 Basic Units
– IT Support Services
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