Customer (Not Relevant: The work is executed following the same processes for all the customers.
Most of the customers of the organizational unit are governmental agencies responsible for providing public health services. Therefore, the customers’ needs are similar and there are no specific necessities do adapt the processes for different customers.)

Size (Not Relevant: The work is performed in the same way regardless the size of the project. All the projects of the organizational unit are of the same size. Specific process adaptations for projects with similar characteristics are considered in the standard process definition. Those adaptations are small and the adapted processes do not differ much among the projects, for instance, the project monitoring frequency are different for some projects, but the project monitoring process is the same.)

Organizational Structure (Not Relevant: The appraisal scope considered only one organizational structure.)

Type of Work (Not Relevant: There is only one type of work (software development).)

All Projects: Contains all projects in the organizational unit.

NONE (All Projects): The empty set.