(n)Code Solutions – A Division of GNFC Limited-2016-CMMI5

Organization Name：
（组织名称） (n)Code Solutions – A Division of GNFC Limited

Organizational Unit：
（组织单位） Services from PKI, (n)Procure, e-Governance, CCTV, IT Infrastructure and Software Departments

Maturity Level：
（成熟度） Maturity Level 5

Appraisal End Date：
（评估结束日期） Jan 18, 2016

Lead Appraiser：
（主任评估师） Mangesh Katalkar

Sponsor：
（发起人） Pankaj Kumar Gupta

Sampling Summary： （抽样汇总）

Sampling Factors:	Location (Not Relevant: Two locations but the same set of standard processes are being used across locations. Work is not performed differently across different locations. This has no bearing on process execution.) Customer (Not Relevant: Work is not performed differently depending on the customer served by that work. Set of standard processes being used does not differ based on customer. This has no bearing on process execution.) Size (Not Relevant: Work is not performed differently depending on the size of the work group/basic unit. Work group/basic unit is of medium size that ranges from 6 to 20 persons. Set of standard processes being used does not differ based on size. This has no bearing on process execution.) Organizational Structure: PKI Department, (n)Procure Department, e-Governance Department, CCTV Department, IT Infrastructure Department, Software Department are depicted on an organization chart. Work is performed differently across six departments/divisions. Process areas affected are Process areas affected are Project and Work Management, Service Establishment and Delivery process areas. Type of Work: Work is performed differently based on the type of work i.e. PKI based electronic signature certificates issuance services, e-Procurement/e-Auction services, System integration maintenance and support services, Cloud services, Software implementation support services. Process areas affected are Project and Work Management, Service Establishment and Delivery process areas.
Sampling Factor Values:	PKI Department (Organizational Structure): PKI Department (n)Procure Department (Organizational Structure): (n)Procure Department e-Governance Department (Organizational Structure): e-Governance Department CCTV Department (Organizational Structure): CCTV Department IT Infrastructure Department (Organizational Structure): IT Infrastructure Department Software Department (Organizational Structure): Software Department PKI based electronic signature certificates issuance services (Type of Work): PKI based electronic signature certificates issuance services and acquisition of products/services from suppliers covers issuing PKI based digital certificates to individuals and organizations all over the country. Service help desk to resolve support calls. e-Procurement/eAuction services (Type of Work): e-Procurement/eAuction services and acquisition of products/services from suppliers covers services provided through its portal www.nprocure.com which facilitates and manages e-Procurement/e-Auctions. The portal hosts, publishes and executes thousands of tenders for all departments, boards, Corporations of Govt. of Gujarat. e-Procurement Technical and Telephonic support service to government users System integration maintenance and support services (Type of Work): System integration maintenance and support services and acquisition of products/services from suppliers covers monitoring, managing and/or problem resolution for the implemented system for government customers. Cloud services (Type of Work): Cloud services and acquisition of products/services from Suppliers covers IT Infrastructure as a Service which includes service offerings such as virtual server space, database, network connections, bandwidth and IP addresses to external customers for backup services, email services, virtualization services. Software implementation support services (Type of Work): Implementation of software after enhancement/customization based on external customer needs.
Subgroups:	SG1: PKI based electronic signature certificates issuance services and acquisition of products/services from suppliers from PKI Department 18 People, 1 Basic Units – PKI Department – PKI based electronic signature certificates issuance services SG2: e-Procurement/eAuction services and acquisition of products/services from suppliers from (n)Procure Department 20 People, 1 Basic Units – e-Procurement/eAuction services – (n)Procure Department SG3: System integration maintenance, support services and acquisition of products/services from Suppliers from e-Governance Department covering monitoring, managing and/or problem resolution for the implemented IT system for government customers 7 People, 1 Basic Units – e-Governance Department – System integration maintenance and support services SG4: System integration maintenance, support services and acquisition of products/services from suppliers from CCTV Department covering monitoring, managing and/or problem resolution for the implemented CCTV surveillance system for government customers 13 People, 1 Basic Units – System integration maintenance and support services – CCTV Department SG5: Cloud services and acquisition of products/services from suppliers from IT Infrastructure Department 9 People, 1 Basic Units – IT Infrastructure Department – Cloud services SG6: Software implementation support services from Software Department 12 People, 2 Basic Units – Software implementation support services – Software Department

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