（组织名称） NSDL e-Governance Infrastructure Limited
（组织单位） CRA - Subscriber Services and Systems Infrastructure Workgroup
（成熟度） Maturity Level 5
（评估结束日期） Mar 09, 2020
（主任评估师） Kamlesh Kothari
（发起人） Jayesh Sule
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: OU performs its activities from Mumbai location only hence is not considered as critical factor) Customer (Not Relevant: OU provides services to NPS account holders based on PFRDA guidelines. Hence PFRDA is the only customer for CRA team. Hence this was not considered as relevant sampling factor.)
Size (Not Relevant: Both the workgroups has similar sized team which does not have any impact on process implementation. Hence this was not considered as relevant sampling factor.)
Organizational Structure (Not Relevant: Both the workgroups in scope report to same senior management. Any process variation based on the nature of work is already mentioned in ‘Type of Work’ sampling factor. No other process variation observed based on organizational structure.)
Type of Work: There are two work-groups in scope and both have their service delivery approach defined depending on the work. Hence this was considered as a critical factor.
Sampling Factor Values: Subscriber Services (Type of Work): This work group handles referrals raised by any of the entities to CRA in relation to NPS services provided CRA – Systems Infrastructure (Type of Work): This workgroup facilitates requests resolution, Settlement Support, Beginning of Day activities (BOD), End of Day activities (EOD) and allied processes
Subgroups: G1: Work group part of this sub-group handles referrals raised by any of the entities to CRA in relation to NPS services provided
22 People, 1 Basic Units
– Subscriber ServicesG2: Workgroup part of this sub-group facilitates requests resolution, settlement support, beginning of day activities (BOD), end of day activities (EOD) and allied processes
25 People, 1 Basic Units
– CRA – Systems Infrastructure
