Phacil, Inc-2013-CMMI3

CMMI认证查询 cmmirz 8年前 (2013-06-12) 229次浏览 0个评论
Organization Name:
(组织名称)
Phacil, Inc
Organizational Unit:
(组织单位)
USDA-DDSB
Maturity Level:
(成熟度)
Maturity Level 3
Appraisal End Date:
(评估结束日期)
Jun 13, 2013
Lead Appraiser:
(主任评估师)
Michael Bradley
Sponsor:
(发起人)
Harry Bartel
Sampling Summary:
(抽样汇总)
Sampling Factors: Location (Not Relevant: Only one location.)
Customer (Not Relevant: Only one customer.)
Size (Not Relevant: Processes do not vary by size of the service.)
Organizational Structure (Not Relevant: Only one organization.)
Type of Work: There are two types of work
Sampling Factor Values: Tier III Help Desk Support (Type of Work): Tier III Help Desk Support responds to and manages incidents and problems using the tracking system called Remedy. Incidents can reach Tier III from any Remedy group including Tier I and Tier II support.
Hardware and Software Certification (Type of Work): Hardware and Software Certification manages, provides for and maintains Interoperability, Federal Desktop Core Configuration (FDCC), Certification and Compatibility hardware and software testing for customers” support for six US Department of Agriculture (USDA) service center agencies.
Subgroups: Tier III Help Desk Support: Responds to and manages incidents and problems using the tracking system called Remedy. Incidents can reach Tier III from any Remedy group including Tier I and Tier II support.
3 People, 1 Basic Units
– Tier III Help Desk Support
Hardware and Software Certification: provides for and maintains Interoperability, Federal Desktop Core Configuration (FDCC), Certification and Compatibility hardware and software testing for customers DDS!) supports throughout the USDA
15 People, 1 Basic Units
– Hardware and Software Certification

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