Customer (Not Relevant: Not Relevant – This OU caters to various customers, however the internal processes used by the OU for software application development for any of them do not undergo any change due to this customer variation. Thus, customer type is not a potential differentiator.)

Size (Not Relevant: Not Relevant – Most of the projects are of similar sized team members. There are some difference in the effort values across projects, but this in itself does not cause any significant changes to the basic internal processes of the OU. Thus, project size is not a potential differentiator.)

Organizational Structure (Not Relevant: Not Relevant – OU consists of a single management structure overlooking the software development activities and all functions under this OU adopt the same set of QMS. There is thus no impact or influence on the organization’s internal processes. Hence, organizational structure is not a potential differentiator.)

Type of Work: Relevant – OU consists of software products wherein few projects perform end-to-end new development activities while few projects perform enhancement (customization) activities. This primarily impacts RD, REQM, thus leading to PP, PMC, RD, TS, PI, VAL. Thus type of work is a potential differentiator.

EHMT (Type of Work): These are the projects wherein enhancement (customization) activities are performed for their already built software products

Enhancement: These are the projects wherein enhancement (customization) activities are performed for their already built software products
34 People, 5 Basic Units
– EHMT