Organization Name：
（组织名称） Knot Solutions Private Limited
（组织名称） Knot Solutions Private Limited
Organizational Unit：
（组织单位） Application Engineering and Managed Operations & Support Practices
（组织单位） Application Engineering and Managed Operations & Support Practices
Maturity Level：
（成熟度） Maturity Level 3
（成熟度） Maturity Level 3
Appraisal End Date：
（评估结束日期） Dec 31, 2014
（评估结束日期） Dec 31, 2014
Lead Appraiser：
（主任评估师） SrinivasaRao Tumu
（主任评估师） SrinivasaRao Tumu
Sponsor：
（发起人） Sumanth Konuru
（发起人） Sumanth Konuru
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: OU is operating from single location i.e. Hyderabad in India. Hence location is not an influencing factor.)
Customer (Not Relevant: Projects are executed for multiple customers. However process implemented is similar irrespective of customer across types of projects. Hence customers do not influence process.)
Size (Not Relevant: Projects in the OU are of medium size and process followed is consistent across types of projects irrespective of size of the projects. Hence size is not an influencing factor.)
Organizational Structure (Not Relevant: The process followed for application engineering projects (CMMI DEV) and managed operations & support (CMMI SVC) based projects is identical across respective practices). Hence organizational structure does not influence process.)
Type of Work: Relevant: Type of work i.e. Enhancement / Support influences the process as two different types of projects i.e. Enhancement Projects & Support Projects are executed in the OU.Sampling Factor Values: Enh (Type of Work): Projects of Enhancement nature under Application Engineering Practice at Knot Solutions.
Supp (Type of Work): Projects of Support nature under Managed Operations & Support Practice at Knot Solutions.Subgroups: Knot-AE: This sub group is responsible for projects under Application Engineering Practice. Scope involves Requirement Gathering and Understanding, Design Document Preparation and Review of the design documents, Coding and Unit testing, Functional Testing, Defect Logging and Defect Closure. The Build is packaged and to be delivered to the customer for deployment.
41 People, 2 Basic Units
– Enh
Knot-MOS: This subgroup is responsible for projects under Managed Operations & Support Practice. Scope involves the receipt of a problem ticket/issue from the customer, initial analysis of the ticket, trouble-shooting the issue in a local environment or customer environment, analyzing the cause, fixing the issue, preparing a solution document and delivering the solution to the customer. All problem tickets are tracked and reported based on agreed SLAs (Service Level Agreements).
13 People, 2 Basic Units
– Supp
说明：该信息摘自CMMI官网公示，更多详情请点击这里查看。注：CMMI认证有效期3年，过期链接失效。
