Organization Name：
（组织名称） SOSTIC S.A. DE C.V.
（组织名称） SOSTIC S.A. DE C.V.
Organizational Unit：
（组织单位） Information Technology Services
（组织单位） Information Technology Services
Maturity Level：
（成熟度） Maturity Level 2
（成熟度） Maturity Level 2
Appraisal End Date：
（评估结束日期） Feb 09, 2018
（评估结束日期） Feb 09, 2018
Lead Appraiser：
（主任评估师） Alma Patricia Gutiérrez Robles
（主任评估师） Alma Patricia Gutiérrez Robles
Sponsor：
（发起人） DAVID MARTINEZ
（发起人） DAVID MARTINEZ
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: The company has sales branches in Guanajuato, Queretaro, and Mexico City. The organization”s main offices are in Aguascalientes, where the Organizational Unit is located. The OU attends all the clients of the company.)
Customer (Not Relevant: The support service is standard regardless the customer type.)
Size: Services are sold as: (1) support policies, or (2) transactional service requests.
Organizational Structure (Not Relevant: All work is under the supervision of the IT Services Manager.)
Type of Work (Not Relevant: Technical support is the only service being delivered by the organizational unit.)Sampling Factor Values: Service Policy (Size): Yearlong service support contract.
Transactional Request (Size): Pay per service request.Subgroups: IT Service Policies: Set of active support policies. Every active customer has a service policy.
8 People, 11 Basic Units
– Service Policy
IT Transactional Requests: Set of transactional requests. All requests are managed in an annual basic unit.
1 People, 1 Basic Units
– Transactional Request
说明：该信息摘自CMMI官网公示，更多详情请点击这里查看。注：CMMI认证有效期3年，过期链接失效。
