SOSTIC S.A. DE C.V.-2018-CMMI2

CMMI认证查询 cmmirz 3年前 (2018-02-08) 187次浏览 0个评论
Organization Name:
(组织名称)
SOSTIC S.A. DE C.V.
Organizational Unit:
(组织单位)
Information Technology Services
Maturity Level:
(成熟度)
Maturity Level 2
Appraisal End Date:
(评估结束日期)
Feb 09, 2018
Lead Appraiser:
(主任评估师)
Alma Patricia Gutiérrez Robles
Sponsor:
(发起人)
DAVID MARTINEZ
Sampling Summary:
(抽样汇总)
Sampling Factors: Location (Not Relevant: The company has sales branches in Guanajuato, Queretaro, and Mexico City. The organization”s main offices are in Aguascalientes, where the Organizational Unit is located. The OU attends all the clients of the company.)
Customer (Not Relevant: The support service is standard regardless the customer type.)
Size: Services are sold as: (1) support policies, or (2) transactional service requests.
Organizational Structure (Not Relevant: All work is under the supervision of the IT Services Manager.)
Type of Work (Not Relevant: Technical support is the only service being delivered by the organizational unit.)
Sampling Factor Values: Service Policy (Size): Yearlong service support contract.
Transactional Request (Size): Pay per service request.
Subgroups: IT Service Policies: Set of active support policies. Every active customer has a service policy.
8 People, 11 Basic Units
– Service Policy
IT Transactional Requests: Set of transactional requests. All requests are managed in an annual basic unit.
1 People, 1 Basic Units
– Transactional Request

版权所有丨如未注明 , 均为原创丨本网站采用BY-NC-SA协议进行授权
转载请注明原文链接:SOSTIC S.A. DE C.V.-2018-CMMI2
喜欢 (0)
发表我的评论
取消评论

表情 贴图 加粗 删除线 居中 斜体 签到

Hi,您需要填写昵称和邮箱!

  • 昵称 (必填)
  • 邮箱 (必填)
  • 网址