Organization Name：
（组织名称） Steria (India) Limited
（组织名称） Steria (India) Limited
Organizational Unit：
（组织单位） Application Development, Application Enhancement, Application Management, Business Process Services, Testing Service Practice, Infrastructure Management Services
（组织单位） Application Development, Application Enhancement, Application Management, Business Process Services, Testing Service Practice, Infrastructure Management Services
Maturity Level：
（成熟度） Maturity Level 3
（成熟度） Maturity Level 3
Appraisal End Date：
（评估结束日期） Dec 15, 2017
（评估结束日期） Dec 15, 2017
Lead Appraiser：
（主任评估师） Krishnamurthy Kothandaraman
（主任评估师） Krishnamurthy Kothandaraman
Sponsor：
（发起人） Goyal Sunil
（发起人） Goyal Sunil
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: Four locations in the scope of Appraisal but not considered as same Qpedia , which is the quality management system for Steria (India) is followed across all four locations and no difference are seen.)
Customer (Not Relevant: All accounts follow the Qpedia and no difference seen across customers in terms of Qpedia implementation for all aspects of project delivery.)
Size (Not Relevant: Steria (India) executes projects of various sizes. However, the processes followed are not dependent on the size of the project and same QMS (Qpedia) is followed for projects of all sizes. Hence size does not have any bearing on process execution.)
Organizational Structure (Not Relevant: No difference seen due to organization structure in terms of Qpedia implementation across the OU as the same processes are applied across projects.)
Type of Work: The type of service provided under each of the delivery unit is different and the processes followed are customized to the type of service. Hence the type of work has some influence on the processes followed. The values are development, enhancement, testing, AM, BPS and IM.Sampling Factor Values: Development (Type of Work): Full development life cycle projects from requirements development to verification and validation
Enhancement (Type of Work): Enhancements are tickets or requests based work that has complete life cycle from development to verification and validation
Testing (Type of Work): Full life cycle testing projects has all phases of testing originating from test requirements identification, test case design, case scripting, testing, verification and validation.
Application Management (Type of Work): Application management service involves maintenance ticket based projects under service level agreements
Business Process Service (Type of Work): Business process service is into transaction processing in finance and non-finance domains following identical process chain with request reception to request classification, request management, verification and validation.
Infrastructure Management (Type of Work): IM services that covers incident management, service request management, problem management, and change managementSubgroups: G1: Application Development
387 People, 32 Basic Units
– Development
G2: Application Enhancement
734 People, 61 Basic Units
– Enhancement
G3: Testing projects
203 People, 17 Basic Units
– Testing
G4: Application Management
706 People, 28 Basic Units
– Application Management
G5: Business Process Services
779 People, 18 Basic Units
– Business Process Service
G6: Infrastructure Management
118 People, 6 Basic Units
– Infrastructure Management
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