Organization Name:
(组织名称) Steria (India) Limited
(组织名称) Steria (India) Limited
Organizational Unit:
(组织单位) AM, BPO, IM Service Lines
(组织单位) AM, BPO, IM Service Lines
Maturity Level:
(成熟度) Maturity Level 3
(成熟度) Maturity Level 3
Appraisal End Date:
(评估结束日期) Jul 19, 2013
(评估结束日期) Jul 19, 2013
Lead Appraiser:
(主任评估师) Anandkumar K Shelat
(主任评估师) Anandkumar K Shelat
Sponsor:
(发起人) Sekharan Ramkumar
(发起人) Sekharan Ramkumar
- Sampling Summary:
(抽样汇总) -
Sampling Factors: Location: Relevant. Three locations are involved.
Customer (Not Relevant: Not relevant. Same processes followed.)
Size (Not Relevant: Not relevant. Same processes followed.)
Organizational Structure: Relevant. Three service lines – IMS BPO AM are involved.
Type of Work (Not Relevant: Not relevant. Same processes are followed.)Sampling Factor Values: Chennai (Location): Services executed from Chennai location
Noida (Location): Services executed from Noida location
Pune (Location): Services executed from Pune location
IMSL (Organizational Structure): Infrastructure Management service line
BPO (Organizational Structure): Business Process Outsourcing service line
AM-Support (Organizational Structure): Application Management Service lineSubgroups: AM-Support-Chennai: AM support activities from Chennai location
197 People, 3 Basic Units
– Chennai
– AM-Support
AM-Support-Noida: AM-Support activities from Noida
411 People, 8 Basic Units
– AM-Support
– Noida
AM-Support-Pune: AM-Support activities from Pune
104 People, 1 Basic Units
– Pune
– AM-Support
BPO-Chennai: BPO services from Chennai location
623 People, 5 Basic Units
– BPO
– Chennai
BPO-Pune: BPO services from Pune location
747 People, 2 Basic Units
– Pune
– BPO
BPO-Noida: BPO services from Noida
1051 People, 6 Basic Units
– BPO
– Noida
IMSL-Chennai: IMS service line from Chennai
12 People, 1 Basic Units
– Chennai
– IMSL
IMSL-Pune: IMS service line from Pune
7 People, 1 Basic Units
– IMSL
– Pune
IMSL-Noida: IMS service line from Noida
172 People, 1 Basic Units
– IMSL
– Noida
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