Organization Name：
（组织名称） SWF Technologies, S.A. de C.V.
（组织名称） SWF Technologies, S.A. de C.V.
Organizational Unit：
（组织单位） Service Desk
（组织单位） Service Desk
Maturity Level：
（成熟度） Maturity Level 2
（成熟度） Maturity Level 2
Appraisal End Date：
（评估结束日期） Sep 13, 2017
（评估结束日期） Sep 13, 2017
Lead Appraiser：
（主任评估师） Alma Patricia Gutiérrez Robles
（主任评估师） Alma Patricia Gutiérrez Robles
Sponsor：
（发起人） Francisco Javier Ortiz Chavez
（发起人） Francisco Javier Ortiz Chavez
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: The location of SWF Technologies SA de CV is Merida (in the state of Yucatan, Mexico).)
Customer (Not Relevant: The company only serves commercial customers.)
Size (Not Relevant: Basic units are managed on a bimonthly basis, thus they are approximately the same size. Also, the team involved in the organizational unit is small.)
Organizational Structure (Not Relevant: All work performed by the organizational unit is supervised by the Service Desk Manager.)
Type of Work (Not Relevant: The only type of work performed by the organizational unit is technical support to customers.)
Type of Service: Services delivered by the organizational unit.Sampling Factor Values: Tech support (Type of Service): All services delivered by the organizational unit.
Other (Type of Service): Null value.Subgroups: Subgroup 1: The tech support service is related to providing IT assistance to customers. It is managed by periods of time (i.e. bimonthly periods). These projects are executed sequentially; therefore there is only one on-going project at a time.
6 People, 2 Basic Units
– Tech support
说明：该信息摘自CMMI官网公示，更多详情请点击这里查看。注：CMMI认证有效期3年，过期链接失效。
