Organization Name：
（组织名称） Tata Consultancy Services Limited
（组织名称） Tata Consultancy Services Limited
Organizational Unit：
（组织单位） Enterprise Wide SVC
（组织单位） Enterprise Wide SVC
Maturity Level：
（成熟度） Maturity Level 5
（成熟度） Maturity Level 5
Appraisal End Date：
（评估结束日期） Apr 12, 2017
（评估结束日期） Apr 12, 2017
Lead Appraiser：
（主任评估师） Ralph Williams
（主任评估师） Ralph Williams
Sponsor：
（发起人） AARTHI SUBRAMANIAN
（发起人） AARTHI SUBRAMANIAN
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: Does not impact how work is performed. Integrated Quality Management System (iQMSTM) is used across Locations. Note: processes followed do not differ based on location. TCS” has a GNDM (Global Network Delivery Model) which includes a global interconnected workforce, integrated processes and a multi location, multi-tiered technology infrastructure that enables a single service standard globally.)
Customer (Not Relevant: Does not impact how work is performed. Integrated Quality Management System (iQMSTM) is used for all customers. Projects for all customers are executed as per a standard set of processes defined in the iQMSTM.)
Size: This is relevant as a sampling factor. Projects in TCS are classified as Large and Short.
Organizational Structure: This is relevant as a sampling factor. TCS is organised into 5 Delivery Units . Delivery Unit Categories identified in Appraisal Plan and below in ADS.
Type of Work: This is relevant as a sampling factor and classification of projects in the scope of the CMMI SVC appraisal is Business Process Services (BPS), Maintenance and Infrastructure Services.Sampling Factor Values: Large (Size): duration greater than 4 months
Short (Size): duration of 6 weeks to 4 months
ISU (Organizational Structure): Industry Solution Area (ISU)
HSDU (Organizational Structure): Horizontal Service Delivery Units (HSDU)
NGM (Organizational Structure): New Growth Markets (NGM)
SGB (Organizational Structure): Strategic Growth Business (SGB)
GDC (Organizational Structure): Global Delivery Center (GDC)
Maintenance (Type of Work): Maintaining and supporting applications and solutions
Infrastructure Services (Type of Work): End-to-End IT Infrastructure outsourcing & management
BPO (Type of Work): Business Process Outsourcing (BPO) and Knowledge servicesSubgroups: Subgroup MLI: Large, Maintenance projects from Industry Solutions Units Note: Number of people is actually 46,652 NOT 30,000 (i.e., SAS Tool Constraint)
30000 People, 1300 Basic Units
– Large
– ISU
– Maintenance
Subgroup ILI: Large, Infrastructure Services projects from Industry Solutions Units
611 People, 43 Basic Units
– Infrastructure Services
– ISU
– Large
Subgroup MLH: Large, Maintenance projects from Horizontal Service Delivery Units
11531 People, 486 Basic Units
– Large
– HSDU
– Maintenance
Subgroup ILH: Large, Infrastructure Services projects from Horizontal Service Delivery Units
21821 People, 390 Basic Units
– Infrastructure Services
– HSDU
– Large
Subgroup BLH: Large, BPO projects from Horizontal Service Delivery Units Note: Number of people is actually 54,936 NOT 30,000 (i.e., SAS Tool Constraint)
30000 People, 1005 Basic Units
– Large
– HSDU
– BPO
Subgroup BSH: Short, BPO projects from Horizontal Service Delivery Units
12 People, 4 Basic Units
– BPO
– Short
– HSDU
Subgroup MLN: Large, Maintenance projects from New Growth Markets
4041 People, 300 Basic Units
– NGM
– Large
– Maintenance
Subgroup ILN: Large, Infrastructure Services projects from New Growth Markets
164 People, 4 Basic Units
– Infrastructure Services
– Large
– NGM
Subgroup MLS: Large, Maintenance projects from Strategic Growth Business
1083 People, 96 Basic Units
– SGB
– Large
– Maintenance
Subgroup MLG: Large, Maintenance projects from Global Delivery Center
659 People, 76 Basic Units
– Maintenance
– Large
– GDC
Subgroup ILG: Large, Infrastructure Services projects from Global Delivery Center
1112 People, 53 Basic Units
– GDC
– Large
– Infrastructure Services
Subgroup BLG: Large, BPO projects from Global Delivery Center
4368 People, 97 Basic Units
– BPO
– Large
– GDC
说明：该信息摘自CMMI官网公示，更多详情请点击这里查看。注：CMMI认证有效期3年，过期链接失效。
