Organization Name：
（组织名称） Computer Technologies Consultants, Inc.
（组织名称） Computer Technologies Consultants, Inc.
Organizational Unit：
（组织单位） IT Services Division
（组织单位） IT Services Division
Maturity Level：
（成熟度） Maturity Level 3
（成熟度） Maturity Level 3
Appraisal End Date：
（评估结束日期） Apr 04, 2015
（评估结束日期） Apr 04, 2015
Lead Appraiser：
（主任评估师） Rajendra Khare
（主任评估师） Rajendra Khare
Sponsor：
（发起人） Clarice Bowen
（发起人） Clarice Bowen
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: Location has no impact on process implementation because none of the processes are location-specific. CTC Standard process methodology is followed.)
Customer (Not Relevant: As organization is providing services in similar domain and similar processes are applied. All customers are federal clients and have well-defined requirements and hence requirements based application development is carried out in all the projects.)
Size (Not Relevant: Size has no impact on process implementation because all the projects are of similar size, and Standard process methodology is followed based on CTC processes. For project categorization, standard tailoring guidelines are followed which contain variation of organization’s standard processes.)
Organizational Structure (Not Relevant: All projects are under the same structure (Organizational Unit) called (IT Service Division). Within the projects, as well, the structure is similar containing program manager, project manager / project lead, team-members, etc.)
Type of Work: Two types of Service Delivery activities are carried out: (1) IT Infrastructure and Helpdesk Services (2) Software Solution Services. Wherever required standard processes are tailored to prepare the project defined process.Sampling Factor Values: IT Infrastructure and Helpdesk Services (Type of Work): The Process is to provide IT Infrastructure and helpdesk services to its customers.
Software Solutions Services (Type of Work): The Process is to provide design, development & maintenance services to its customers for software solutions.Subgroups: IT Infrastructure & Helpdesk Services: The Process is to provide IT Infrastructure and helpdesk services to its customers.
8 People, 3 Basic Units
– IT Infrastructure and Helpdesk Services
Software Solutions Services: The Process is to provide design, development & maintenance services to its customers.
4 People, 1 Basic Units
– Software Solutions Services
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