Organization Name：
（组织名称） TECNOCOM
（组织名称） TECNOCOM
Organizational Unit：
（组织单位） - Application Management and Development Services. - IT related BPO Services. - Fixed Price Development Projects.
（组织单位） - Application Management and Development Services. - IT related BPO Services. - Fixed Price Development Projects.
Maturity Level：
（成熟度） Maturity Level 5
（成熟度） Maturity Level 5
Appraisal End Date：
（评估结束日期） Jan 28, 2016
（评估结束日期） Jan 28, 2016
Lead Appraiser：
（主任评估师） Jose Luis Iparraguirre
（主任评估师） Jose Luis Iparraguirre
Sponsor：
（发起人） José Antonio Ortega Barros
（发起人） José Antonio Ortega Barros
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location: Although the process assets are implemented in a common manner, due to the heterogeneous geographical distribution of the countries, it was decided to validate the impact of the site.
Customer (Not Relevant: No impact from the customer side other than the minor adjustments derived for the specific tools in place and the different environments and architectures in place)
Size (Not Relevant: Project and Services considered for deploying the high maturity assets shall involve a team larger than 6 people, implementing the processes in a common manner, irrespectively of the size of the activity and the team, with minor implication in the tailoring guidelines.)
Organizational Structure (Not Relevant: Structure is common for all the units, having a Unit Manager and two layers of professionals, Senior and Junior Engineers / Service deliverers.)
Type of Work: This point consolidates the key factor affecting the way in which processes are being implemented: Services and Development Projects.
Development paradigm: Development projects may follow conventional water fall life cycle, or agile Scrum based methodology
Type of Service: Services in the scope of the appraisal may be Application Management Services, or Business Process Outsourced ServicesSampling Factor Values: C 1 (Location): Projects and Services delivered in Spain
C 2 (Location): Projects and Services delivered in Portugal
C 3 (Location): Projects and Services delivered in Peru
C 4 (Location): Projects and Services delivered in Colombia
C 5 (Location): Projects and Services delivered in Mexico
TW 1 (Type of Work): Managed Services
TW 2 (Type of Work): Development Projects
CONV (Development paradigm): Conventional Waterfall life cycle
SCRUM (Development paradigm): Agile Scrum based development
AM (Type of Service): Application Management Services
BPO (Type of Service): IT related BPO Managed ServicesSubgroups: 1. TW1. AM. C1: Application Management contracts in Spain.
459 People, 5 Basic Units
– TW 1
– C 1
– AM
2. TW1. AM. C2: Application Management contracts in Portugal
14 People, 1 Basic Units
– AM
– TW 1
– C 2
3. TW1. BPO. C3: Business Process Outsourced in Peru
29 People, 1 Basic Units
– C 3
– TW 1
– BPO
4. TW2. CONV. C1: Development projects in Spain following a waterfall life cycle
54 People, 3 Basic Units
– C 1
– CONV
– TW 2
5. TW2. CONV. C4: Development projects in Colombia following a waterfall life cycle.
54 People, 2 Basic Units
– TW 2
– C 4
– CONV
6. TW2. CONV. C5: Development projects in Mexico following a waterfall life cycle.
21 People, 2 Basic Units
– CONV
– C 5
– TW 2
7. TW2. SCRUM. C1: Development projects in Spain, following an agile, based on Scrum, paradigm.
35 People, 3 Basic Units
– TW 2
– SCRUM
– C 1
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