Organization Name:
(组织名称) Chunghwa Telecom Co., Ltd.
(组织名称) Chunghwa Telecom Co., Ltd.
Organizational Unit:
(组织单位) Telecommunication Laboratories
(组织单位) Telecommunication Laboratories
Maturity Level:
(成熟度) Maturity Level 3
(成熟度) Maturity Level 3
Appraisal End Date:
(评估结束日期) Apr 25, 2013
(评估结束日期) Apr 25, 2013
Lead Appraiser:
(主任评估师) Dennis Yeh
(主任评估师) Dennis Yeh
Sponsor:
(发起人) Kuang-Yao Chang
(发起人) Kuang-Yao Chang
- Sampling Summary:
(抽样汇总) -
Sampling Factors: Location: Yes, there are two different locations. One is in Taipei city. Another one is in Chungli city. It is about 60 KM from Taipei city.
Customer (Not Relevant: No, there is only one customer. Chunghwa Telecommunication Corporation.)
Size (Not Relevant: No, project scale is not major concern of project imlementation.)
Organizational Structure: Yes, there are ten divisions under the organization unit. Each division has it focus on different technical or application domain.
Type of Work: Yes, there are two type of work. One is new application development. The second one is application function and feature enhancement.Sampling Factor Values: Taipei Office (Location): Development team locates at the office in Taipei city.
Chungli Office (Location): Development team locates at the office in Chungli city.
Wireless Communication Division (Organizational Structure): The division focuses on developing wireless applications.
Broadband Division (Organizational Structure): The division focuses on developing broadband solutions.
Multi-Media Division (Organizational Structure): The division focuses on developing multi-media solutions.
Network Division (Organizational Structure): The division focuses on developing communication and telecommunicatoin network solutions.
Customer Service Division (Organizational Structure): The division focuses on developing customer service management solutions.
Billing System Division (Organizational Structure): The division focuses on developing billing and tariff related applications.
IT Service Division (Organizational Structure): The division focuses on developing Information Technology Service Management system and solution.
Security Division (Organizational Structure): The division focuses on developing security management solutions.
Business Strategy Division (Organizational Structure): The division focuses on developing business planning, developing and managing solutions.
Enterprise Customer Service Division. (Organizational Structure): The division focuses on developing the solutions to support enterprise customer requirements.
Enhancement Project (Type of Work): Project implementation is based on existing solution. New funcitonal may be added on to existing solution or feature enhancement is carried out.
New Development (Type of Work): Application development is new to the organization. There may be some existing components or technologies can be re-used. Entire application is newly developed.Subgroups: Wireless Solution Development – Chungli Office: It is to develop wireless solutions in Chungli office.
12 People, 1 Basic Units
– Chungli Office
– Wireless Communication Division
– New Development
Wireless Applicaiton Enhancement – Chungli Office: It is to enhance wireless solutions in Chungli Office.
25 People, 3 Basic Units
– Enhancement Project
– Wireless Communication Division
– Chungli Office
Broadband Solution Development – Chungli Office: It is to develop broadband solution in Chungli office.
9 People, 1 Basic Units
– Chungli Office
– Broadband Division
– New Development
Broadband Solution Enhancement – Chungli Office: It is to enhance broadband solution in Chungli office.
21 People, 4 Basic Units
– Enhancement Project
– Broadband Division
– Chungli Office
Multi-media Solution Development – Taipei Office: It is to development multi-media solutions in Taipei office.
5 People, 1 Basic Units
– Taipei Office
– Multi-Media Division
– New Development
Multi-media Solution Enhancement – Taipei Office: It is to enhance multi-media solutions in Taipei office.
11 People, 1 Basic Units
– Enhancement Project
– Multi-Media Division
– Taipei Office
Multi-media Solution Development – Chungli Office: It is to development multi-media solutions in Chungli office.
94 People, 11 Basic Units
– Chungli Office
– Multi-Media Division
– New Development
Multi-media Solution Enhancement – Chungli Office: It is to enhance multi-media solutions in Chungli office.
133 People, 15 Basic Units
– Enhancement Project
– Multi-Media Division
– Chungli Office
Network Solution Development – Taipei Office: It is to develop network management and service applications in Taipei office.
13 People, 1 Basic Units
– Taipei Office
– Network Division
– New Development
Network Solution Enhancement – Taipei Office: It is to enhance network management and service solutions in Taipei office.
33 People, 4 Basic Units
– Enhancement Project
– Network Division
– Taipei Office
Network Solution Development – Chungli Office: It is to develop network maangement and service solutions in Chungli office.
61 People, 3 Basic Units
– Network Division
– Chungli Office
– New Development
Network Solution Enhancement – Chungli Office: It is to enhance network maangement and service solutions in Chungli office.
183 People, 15 Basic Units
– Chungli Office
– Enhancement Project
– Network Division
Customer Service Solution Enhancement – Taipei Office: It is to enhance public, government and internal customer service and service management solutions in Taipei office.
79 People, 6 Basic Units
– Customer Service Division
– Taipei Office
– Enhancement Project
Customer Service Solution Enhancement – Chungli Office: It is to enhance public, government and internal customer service and service management solutions in Chungli office.
11 People, 1 Basic Units
– Enhancement Project
– Chungli Office
– Customer Service Division
Billing Management Application Development – Taipei Office: It is to develop billing and tariff application for new service domain in Taipei office.
101 People, 3 Basic Units
– Billing System Division
– Taipei Office
– New Development
Billing Management Application Enhancement – Taipei Office: It is to enhance billing and tariff application for new service domain in Taipei office.
144 People, 6 Basic Units
– Enhancement Project
– Taipei Office
– Billing System Division
IT Service Solution Enhance – Chungli Office: It is to enhance IT service enbling and managing solutions in Chungli office.
51 People, 2 Basic Units
– IT Service Division
– Enhancement Project
– Chungli Office
Security Solution Development -Chungli Office: It is to develop security management and technology solutions in Chungli office.
58 People, 6 Basic Units
– Chungli Office
– New Development
– Security Division
Security Solution Enhance -Chungli Office: It is to enhance security management and technology solutions in Chungli office.
27 People, 3 Basic Units
– Security Division
– Chungli Office
– Enhancement Project
Business Strategy Solution Enhancement – Taipei Office: It is to enhance business strategy developing and managing solutions in Taipei office.
24 People, 2 Basic Units
– Enhancement Project
– Business Strategy Division
– Taipei Office
Enterprise Customer Service Solution Development – Chungli Office: It is to develop enterprise service management and support solutions in Chungli office.
31 People, 4 Basic Units
– Chungli Office
– Enterprise Customer Service Division.
– New Development
Enterprise Customer Service Solution Enhancement – Chungli Office: It is to enhance enterprise service management and support solutions in Chungli office.
30 People, 4 Basic Units
– Enhancement Project
– Enterprise Customer Service Division.
– Chungli Office
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