Organization Name：
（组织名称） Telefónica Gestión de Servicios Compartidos Perú S.A.C.
（组织名称） Telefónica Gestión de Servicios Compartidos Perú S.A.C.
Organizational Unit：
（组织单位） The Factory Software Development, Software Maintenance and Testing Services
（组织单位） The Factory Software Development, Software Maintenance and Testing Services
Maturity Level：
（成熟度） Maturity Level 5
（成熟度） Maturity Level 5
Appraisal End Date：
（评估结束日期） Dec 18, 2015
（评估结束日期） Dec 18, 2015
Lead Appraiser：
（主任评估师） Viviana L. Rubinstein
（主任评估师） Viviana L. Rubinstein
Sponsor：
（发起人） Roger Bernedo
（发起人） Roger Bernedo
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: There is only one location for the company, and that is Lima City, Perú.)
Customer: There are internal and external customers
Size (Not Relevant: The work is not performed differently based on the size of the basic unit or support function.)
Organizational Structure (Not Relevant: There is no effect on the behavior or practices used by the assigned staff that can be traced back to an aspect of the organizational structure of the company)
Type of Work: Work can be Development or MaintenanceSampling Factor Values: Internal (Customer): Internal customer
External (Customer): External customer
Development (Type of Work): Development life cycle
Maintenance (Type of Work): Maintenance Life CycleSubgroups: Internal/Development: Development projects for Internal customers
23 People, 6 Basic Units
– Internal
– Development
Internal/Maintenance: Maintenance of internal products
7 People, 4 Basic Units
– Internal
– Maintenance
External/Development: Development projects for external customers
7 People, 2 Basic Units
– External
– Development
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