Organization Name：
（组织名称） Telefónica Gestión de Servicios Compartidos Perú S.A.C.
（组织名称） Telefónica Gestión de Servicios Compartidos Perú S.A.C.
Organizational Unit：
（组织单位） Fabricas de Software Interna y Externa en Gerencia de Sistemas de Negocio y Servicio de Testing en Gerencia de TI
（组织单位） Fabricas de Software Interna y Externa en Gerencia de Sistemas de Negocio y Servicio de Testing en Gerencia de TI
Maturity Level：
（成熟度） Maturity Level 3
（成熟度） Maturity Level 3
Appraisal End Date：
（评估结束日期） Jul 16, 2013
（评估结束日期） Jul 16, 2013
Lead Appraiser：
（主任评估师） David Arteaga Gil
（主任评估师） David Arteaga Gil
Sponsor：
（发起人） Roger Bernedo
（发起人） Roger Bernedo
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: No effect on implementation. There is only one location for all projects: Lima, Peru. The location is not relevant for the process usage.)
Customer: Two types of customers: internal and external.
Size (Not Relevant: No effect on implementation. No matter the quantity of members in a project the processes are executed in the same way.)
Organizational Structure: Two type of projects: Projects with suppliers and internal development projects (without suppliers).
Type of Work: Two types of projects: Development projects and evolutionary projects.Sampling Factor Values: internal customer (Customer): An internal area of the company.
external customer (Customer): An external company.
With suppliers (Organizational Structure): Projects with suppliers.
Internal development (Organizational Structure): Internal development projects. The project is executed with internal resources. No suppliers contracted.
Development (Type of Work): The purpose of the project is to develop a new software application.
Evolutionary (Type of Work): The project adds or modify functionality for an existing software application.Subgroups: With suppliers – development – internal customer: Projects with suppliers which develop a new software application for an internal customer.
4 People, 2 Basic Units
– With suppliers
– Development
– internal customer
With suppliers – evolutionary – internal customer: Projects with suppliers which add or modify functionality to an existing software application for an internal customer.
4 People, 2 Basic Units
– internal customer
– Evolutionary
– With suppliers
Internal development – development – external customer: Projects without suppliers, all the effort is internal and the purpose of the project is to develop a new software application for an external customer.
10 People, 2 Basic Units
– Internal development
– Development
– external customer
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