Organization Name：
（组织名称） Hiberus TI
（组织名称） Hiberus TI
Organizational Unit：
（组织单位） Servicios AMS Unit -DGOS
（组织单位） Servicios AMS Unit -DGOS
Maturity Level：
（成熟度） Maturity Level 2
（成熟度） Maturity Level 2
Appraisal End Date：
（评估结束日期） Jun 20, 2014
（评估结束日期） Jun 20, 2014
Lead Appraiser：
（主任评估师） Giuseppe Satriani
（主任评估师） Giuseppe Satriani
Sponsor：
（发起人） Santiago Jose Sanchez Lopez
（发起人） Santiago Jose Sanchez Lopez
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: Not relevant because all the AMS services are delivered from Zaragoza site)
Customer: The service delivery could be different depending on the type of customer
Size: Difference if the service request is less or equal to 100h effort (SMALL) or if overcome this effort
Organizational Structure (Not Relevant: Not relevant because correspond one-to-one to Type of Work value)
Type of Work: Within the OU are managed two types of different services (called internally Lines): 1. Support line: ticketing, technology support, deployments 2. Development line (UMA): application enhancements, perfective maintenance and regulatory maintenanceSampling Factor Values: AST (Customer): Service requests derived from AST customer
OTHER (Customer): Service requests derived from other customers not AST
SMALL (Size): Service requests less or equal to 100h effort
BIG (Size): Service requests more than 100h effort
UMA (Type of Work): Application maintenance type of requests
SUPPORT (Type of Work): Support type of requests: ticketing, deployment, horizontal platformsSubgroups: AST UMA BIG: Application maintenance requests for AST customer that overcome 100h effort
9 People, 1 Basic Units
– AST
– UMA
– BIG
AST UMA SMALL: Application maintenance requests for AST customer that are less or equal to 100h effort
6 People, 1 Basic Units
– UMA
– AST
– SMALL
AST SUPPORT SMALL: Support type of requests for AST customer
9 People, 3 Basic Units
– SMALL
– AST
– SUPPORT
OTHERS UMA BIG: Application maintenance requests for other customers not AST that overcome 100h effort
5 People, 1 Basic Units
– BIG
– UMA
– OTHER
OTHERS UMA SMALL: Application maintenance requests for other customers not AST that are less or equal to 100h effort
11 People, 1 Basic Units
– OTHER
– SMALL
– UMA
OTHERS SUPPORT SMALL: Support type of requests for other customers not AST
13 People, 1 Basic Units
– SUPPORT
– SMALL
– OTHER
说明：该信息摘自CMMI官网公示，更多详情请点击这里查看。注：CMMI认证有效期3年，过期链接失效。
