Vodafone Plc-2017-CMMI2

CMMI认证查询 cmmirz 7年前 (2017-07-13) 858次浏览 0个评论
Organization Name:
(组织名称)
Vodafone Plc
Organizational Unit:
(组织单位)
Customer Service Operations (CSO)
Maturity Level:
(成熟度)
Maturity Level 2
Appraisal End Date:
(评估结束日期)
Jul 14, 2017
Lead Appraiser:
(主任评估师)
Kieran Doyle
Sponsor:
(发起人)
Paul Blair
Sampling Summary:
(抽样汇总)
Sampling Factors: Location (Not Relevant: CSO operates across multiple customer territories and support sites internationally. However, the way of working is standardised as much as possible and hence location is not deemed a key distinguishing feature in how work is managed and performed.)
Customer (Not Relevant: CSO has many customers in many international territories but in general work is managed and performed using standard approaches. Hence customer is not deemed an appropriate sampling factor to distinguish between different subgroups.)
Size (Not Relevant: There is little variation in the size of the work performed between different customers or services for this to be used as a sampling factor in distinguishing between different subgroups.)
Organizational Structure (Not Relevant: The CSO organisational structure has been established to realise the key features of ITIL v3. Thus the organisational structure does not distinguish any specific subgroups as all service work engages uniformly across the organisation structure.)
Type of Work: There are three distinct types of work in CSO. There are Solutions On-Boarding projects in which service products are transitioned from the development space into the service system. Additionally there are Customer On-Boarding projects that deal with provisioning supported services to the various customers, on request. Lastly there is in-life support of the existing services.
Sampling Factor Values: Solution On-Boarding Projects (Type of Work): CSO projects’ ensuring the organisation is fully prepared to manage the new product – directly linked to the NPD process.
Customer On-Boarding Projects (Type of Work): CSO led projects focused on on-boarding the customer into life, to then be managed by operations.
In-Life Service Support (Type of Work): The ongoing management of enterprise customers in the live environment.
Subgroups: Solution On-Boarding Projects: CSO projects’ ensuring the organisation is fully prepared to manage the new product – directly linked to the NPD process.
19 People, 49 Basic Units
– Solution On-Boarding Projects
Customer On-Boarding Projects: CSO led projects focused on on-boarding the customer into life, to then be managed by operations.
53 People, 133 Basic Units
– Customer On-Boarding Projects
In-Life Service Support: The ongoing management of enterprise customers in the live environment.
674 People, 7 Basic Units
– In-Life Service Support

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