Organization Name:
(组织名称) VP Advance Co., Ltd.
(组织名称) VP Advance Co., Ltd.
Organizational Unit:
(组织单位) Software Solutions and Services
(组织单位) Software Solutions and Services
Maturity Level:
(成熟度) Maturity Level 3
(成熟度) Maturity Level 3
Appraisal End Date:
(评估结束日期) Jan 12, 2018
(评估结束日期) Jan 12, 2018
Lead Appraiser:
(主任评估师) Paul Iredale
(主任评估师) Paul Iredale
Sponsor:
(发起人) Vatha Promlikitchai
(发起人) Vatha Promlikitchai
- Sampling Summary:
(抽样汇总) -
Sampling Factors: Location (Not Relevant: All projects and support team are based in same location Bangkok, Thailand.)
Customer (Not Relevant: All projects are for government organization.)
Size: Based on estimated duration of project and support package (support package indicate size of support team and SLA response time)
Organizational Structure (Not Relevant: All projects and support team report to the same organization structure.)
Type of Work: Either software development or supportSampling Factor Values: Small (Size): Project estimated to be less than 3 months duration
Medium (Size): Project estimated to be between 3-6 months duration
Large (Size): Project estimated to be greater than 6 months duration
Standard (Size): Standard support package (example SLA for serverity 1 resolution time is 1 day)
Gold (Size): Gold Support package (example SLA for serverity 1 resolution time is 2 hours)
Platinum (Size): Platinum Support package (example SLA for serverity 1 resolution time is 1 hour)
Development (Type of Work): New Software Development
Support (Type of Work): Support and Maintenance of already released software productSubgroups: Medium Development: New software development projects estimated to be between 3-6 months
2 People, 1 Basic Units
– Medium
– Development
Large development: New software development projects estimated to be greater than 6 months
9 People, 2 Basic Units
– Development
– Large
Gold Support: Support projects using the gold support package (e.g. SLA for severity 1 resolution is 2 hours)
3 People, 3 Basic Units
– Gold
– Support
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