Customer (Not Relevant: This OU caters to various customers, however the internal processes used by the OU for software application development for any of them do not undergo any change due to this customer variation. Thus, the customer type is not a potential differentiator)

Size (Not Relevant: All development projects are of similar team size (5 ¬ 7 members)). Not Relevant ¬ Most of the projects are of similar sized team members. There is some difference in the effort values across projects, but this in itself does not cause any significant changes to the basic internal processes of the OU. Thus, project size is not a potential differentiator)

Organizational Structure (Not Relevant: There is a singular management structure in the OU covering software development activities. Moreover, the appropriate internal processes apply at each level of the organizational hierarchy without any deviation from the standard processes. Thus, the organizational structure is not a potential differentiator)

Type of Work: The projects were classified as Product Development (PD) and Product Maintenance (PM)

PM (Type of Work): Product Manaiteacne follows a product enhancement approach with a short cycle of releases spanning one to 3 months time in a modified waterfall approach.

Product Maintenance: Prodcut Manaitenacne projects
16 People, 3 Basic Units
– PM