Organization Name：
（组织名称） Clinica Alemana
（组织名称） Clinica Alemana
Organizational Unit：
（组织单位） IT Management
（组织单位） IT Management
Maturity Level：
（成熟度） Maturity Level 2
（成熟度） Maturity Level 2
Appraisal End Date：
（评估结束日期） Dec 14, 2016
（评估结束日期） Dec 14, 2016
Lead Appraiser：
（主任评估师） Fernando Pinto
（主任评估师） Fernando Pinto
Sponsor：
（发起人） Roberto Contreras
（发起人） Roberto Contreras
- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: There is a unique location in Santiago)
Customer (Not Relevant: IT Management area develop software systems only for Internal Customers from Clinica Alemana, then, the Software Process doesn’t consider relevant to do differences relates to clients)
Size (Not Relevant: IT Management area declares that all the projects that are developed under the process must have 200 HH as a minimum, and the process doesn’t consider yet to do tailoring for different project size.)
Organizational Structure: Each organizational area of IT Management has its own work team and develops specific areas of the clinic
Type of Work (Not Relevant: There is the same type of work)Sampling Factor Values: Agreements and Commercial (Organizational Structure): Customer Fidelity Software Development and Maintenance
Health (Organizational Structure): Medical Assistant Software Development and Maintenance
Corporate and ERP and HCM Regions (Organizational Structure): System Integration Software Development and Maintenance
Corporate and Regions Legacy Systems (Organizational Structure): Financial Management, Accounting and Human Resources Software Development and Maintenance
Operations Studies, Internet and Integration (Organizational Structure): Intranet, Internet and Integration Bus Software Development and MaintenanceSubgroups: Agreements and Commercial: Development Software for Agreements and Commercial Area that are more 200 hours long.
5 People, 6 Basic Units
– Agreements and Commercial
Health: Development Software for Health Area that are more than 200 hours long.
15 People, 4 Basic Units
– Health
Corporate and ERP and HCM Regions: Development Software for Corporate and ERP and HCM Regions Area that are more than 200 hours long.
3 People, 3 Basic Units
– Corporate and ERP and HCM Regions
Corporate and Regions Legacy Systems: Development Software for Corporate and Regions Legacy Systems Area that are more than 200 hours long.
2 People, 2 Basic Units
– Corporate and Regions Legacy Systems
Operations Studies, Internet and Integration: Development Software for Operations Studies, Internet and Integration Area that are more than 200 hours long.
6 People, 6 Basic Units
– Operations Studies, Internet and Integration
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